Integration Specialist

2 months ago

Brentford, United Kingdom NBCUniversal Full time

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

NBCUniversal International is one of the world’s premier entertainment companies, delivering quality content and compelling brands to over 176 territories across Europe, the Middle East, Africa, Latin America, and Asia Pacific. Operations and Technology are at the heart of this network, providing global, standardised and efficient workflows and business systems that enable the rapid delivery of content from source to consumer. We operate the international linear channels, a broad range of non-linear services, and are also developing new digital initiatives that offer direct to consumer services.

**Job Description**:
The Integration and Delivery team are responsible for successfully implementing new business opportunities or changes to existing services into the International Media Operations team and wider international business. With responsibility across the Media Operations lifecycle from scheduling & playout to media ordering & fulfilment the team are experts at delivering new services across the end-to-end workflow. The breadth of the team’s responsibility includes:

- Business Development Support & Governance
- Project Management, Delivery Methodology, Reporting & Accountability
- Service Transition, Integration & Change Management
- Global Workflow Optimisation & Productivity Improvement

Specifically: we require an Integration Specialist to join the team who will build and maintain an overarching knowledge of the end-to-end IMO workflows and processes, using that expertise to recommend, establish and communicate efficiency improvements. The role will be based in London and will involve some international travel.

**Key Responsibilities**
- Work as a senior member of the Integration & Delivery team
- Provide overarching knowledge of the end-to-end International Workflows
- Impart authority on the impact of systems changes on business users
- Assist projects with the implementation of new workflows or changes to existing processes
- Investigate workflow failures and issues, identify the source of the issue and offer recommendations for resolution
- Carry out continual service improvement by identifying opportunities for workflow optimisation and productivity improvements, driving process quality enhancements, improving communication and promoting correct adherence to the process
- Author and own operational and user documentation ensuring it is maintained by those implementing changes to workflows
- Carry out User Release testing of systems minimising the risk of disruption to workflows post release
- Liaise with the International Super User community setting up and chairing regular working groups
- Provide systems and workflow training as required

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

**Qualifications**:
**Skills & Behaviours**
- Ability to build trusting relationships with operational teams throughout the business identifying key expertise that exist in different departments
- Eagerness to build knowledge and understanding of all areas of the workflow, not just areas of specialism
- Exceptional written communication skills taking an organised and consistent approach to document creation, storage and dissemination with superior attention to detail in all output forms
- Excellent analytical and problem-solving skills with the ability to look at multiple options and solutions when overcoming a challenge
- Broad understanding of technical broadcast systems and operational workflows and ability to work collaboratively with technical authorities and workflow specialists
- Inquisitiveness with the ability to fully evaluate why a workflow incident has occurred, establishing options for reducing the risk of further occurrences
- Self-motivated to identify, champion and implement improvements to the workflows for the benefit of others
- Assessment of wider impact of a workflow or development change with courage to escalate if implications have not been sufficiently considered
- Ability to understand complex processes and convey them at a suitable level of com

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