Direct Payments Officer

2 weeks ago

London, United Kingdom Richmond and Wandsworth Councils Full time

About Us
About Us

We are looking for an experienced finance minded person to support a busy Finance Team in the Adult Social Care and Public Health Directorate working across the boroughs of Richmond and Wandsworth

The opportunity that has arisen is in the Direct Payments part of the Finance Team and is for a Direct Payments Officer. Depending on experience, the role starts at grade SO1 with the potential to progress to SO2 level.

The Direct Payments Team are responsible for ensuring over 1,300 service users receive their payments on time in order to support their care needs.

In addition, the Team is responsible for monitoring the use of Direct Payments to ensure the funds are being used appropriately, non-payment of client contributions and excess funds build up.

The role is varied, sometimes involving complex and challenging cases but equally rewarding

About you

The Team has been through a period of reviewing and aligning processes and procedures across both boroughs. We are now into the next phase off embedding the changes to promote best practice to give our residents the highest standard of service.

Therefore, apart from being self-motivated and confident, you will have a proven ‘can do’ attitude, be customer focused with excellent communication skills, both written and verbal. You must also be flexible and professional and remain calm under pressure.

Experience in a finance role and delivering accurate work to agreed timescales is essential as well as keeping files and information up to date

Knowledge of MS Office, Mosaic Care system and previous experience in Direct Payments would be desirable

We are currently working flexible, splitting our time in the office and working from home**.**

Agile Working

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline

Closing Date: 17/09/2023

Shortlisting Date: w/c 18/09/2023

Interview Date: w/b 25/09/2023

Useful Information:
Equality Statement

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Important Information

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services

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