HR Services Advisor

4 weeks ago


Manchester, United Kingdom Lonza Full time

United Kingdom, ManchesterToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

We are currently seeking a **HR Advisor (French speaking)** to join our wonderful team within our Manchester shared service center. The Human Resources Services Advisor is the first point of contact for assigned client groups. The HR Services Advisor acts with considerable independence, discretion, judgment and initiative in providing timely and accurate information and advice on policies, procedures, administrative and operational issues and collective agreements.

The HR Advisor will share their time focusing on two key locations within France and Belgium and therefore having the ability to speak English and French to an advanced level is an essential requirement.

**Key responsibilities**:

- Act as the point of contact for any service related questions for hiring managers, employees and other HR team members and taking care of HR request until closure (end to end incl. tracking and tracing). Create high end user experience.
- Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile. Be knowledgeable of the business operation and the structure of the business, including key contacts. Provide ad-hoc support and advice in the delivery of HR calendar events (e.g. IDP, MAP, STIP salary review).
- Use multiple HR and Payroll systems to support the resolution of customer queries.
- Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations.
- Monitor quality of Transactional work produced by the Hubs, along with key HR Services metrics.
- Proactive advisory on “how to” for HRBP’s and line managers.
- Contribute in local projects with impact on Human Resources.
- Demonstrate awareness of the roles of the other HR roles and teams within Lonza.
- Maintain a working knowledge of HR policies and procedures.

**Key requirements**:

- Meticulous with a keen eye for detail
- English and French speaking skills
- Well organized with excellent time management
- Great communication and stakeholder management skills
- A team player
- Working knowledge of documented HR processes

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

**Reference: R54329**:


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