Customer Service Administrator

5 months ago


Shrewsbury, United Kingdom Adele Carr Recruitment Full time

'A fabulous opportunity for an experienced Customer Services Administrator to join a well-established and reputable business in Shrewsbury.

You will be welcomed into the friendly team and you will be rewarded with
- A salary up to £25K
- 22 Days Paid annual leave
- Pension
- Healthcare

The Customer Services Administrator role will be busy and varied including the following duties:

- Generating and chasing quotes
- Order processing
- Liaising throughout the sales process with customer regarding order/delivery status
- Account Management of existing customers
- Lead generation for new prospect customers
- Query resolution & complaint handling
- Update CRM system with customer details, quotes and orders

The successful Customer Services Administrator will have the following skills and experience:

- Previous experience working in a busy customer service/sales role
- Proven experience of producing quotes and processing orders
- Confident to deal with both incoming and outgoing calls
- Good IT skills with the ability to pick up new systems with ease
- Strong rapport building skills with the ability to converse professionally with customers at all levels
- Experience of working with a team environment
- Good problem solving skills
- Ability to work well under pressure

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person



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