Emergency Accommodation Housing Officer

3 weeks ago

Bristol, United Kingdom Connolly and Callaghan Ltd Full time

Connolly and Callaghan specialises in providing temporary housing.

We are currently the largest emergency accommodation provider in Bristol and South West providing shelter for hundreds of families each night.

We currently require E.A Housing Officers to join our team covering various properties in the Bristol area.

Duties will include:
- Ensuring Cleaners carry out their duties in line with their Job description.
- Preparing and presenting verbal/written reports when required.
- Completing sign up for new residents in conjunction with Allocations team ensuring the house and health and safety rules fully explained to the residents and the relevant paperwork is signed.
- Inducting new residents to the property and collecting key deposit.
- Daily property and resident checks, updating property log to show any discharges/admissions
- Communicating daily to night staff any changes via communications book including any complaints/discharges or new bookings.
- Advise Cleaners of empty properties which need to be made ready for new residents
- Ensuring work has been carried out to the required standard and that property is ready for next admission
- Ensuring all incidents, reported breaches and accidents are brought to the attention of the Allocations team and your line manager.
- Interact daily with residents answering questions, updating them on changes and dealing with complaints. Assist with the packing of residents belongings if required.
- Try to ensure residents are happy and secure by helping to deal with problems as they arise.
- Assisting in conflict resolution.

An enhanced DBS check and full manual driving licence is required for this role as you will be required to drive small company van as part of your duties.

**Connolly and Callaghan Ltd is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.**

**We are an accredited living wage member**

**Job Types**: Part-time, Permanent

**Salary**: £11.00 per hour

**Job Type**: Part-time
Part-time hours: 18 per week

**Salary**: £11.00-£13.00 per hour

Schedule:

- Day shift

COVID-19 considerations:
Gloves / Masks provided

Ability to commute/relocate:

- Bristol, Bristol: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Full manual driving licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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