Claims & Coroners Coordinator

3 weeks ago


Brierley Hill, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

To assist the department to electronically manage information by inputting relevant data onto the ORBIT/DATIX database and team action log. To ensure all enquiries taken are logged/answered/sent for investigation or referred on to the Head of Claims and Coroners where required. The frequency and nature of enquires are unpredictable. Working as part of a team, the post holder will provide efficient and comprehensive administrative support to the Head of Claims and Coroners and team members.

Effective communication skills, the post-holder maybe liaising with members of the public about sensitive or contentious issues. The contact regularly are distressed, upset, aggressive in their manner. There could be a language barrier, communication could be difficult the contact may have lost a family member, suffering life changing illness. The post holder will be processing personal information.

Working as part of a team, the post holder will provide efficient and comprehensive administrative support to the Claims and Coroners Team. Work to resolve coroners and claims enquiries and issues. Assist in the completion of audits for claims and coroners referrals Work to complete reports and chronologies for Claims and Coroners Investigations in line with set deadlines Ensure enquiries/concerns are resolved within the agreed timeframe. Contribute to setting up and maintaining an appropriate filing system whereby cases, incidents or formal complaints can be filed and retrieved as necessary.

Assist with Coroners and Claims issues by answering calls, assisting where possible and compiling file notes. Liaise with Trust Managers and administration support in all localities to chase documents and investigations, to provide to coroners, NHSR and solicitors. Assist in writing and sending letters to Coroners Teams and Solicitors. Have a good knowledge of the local NHS service, heathcare, health and well being and economy to sign post patients, contacts to appropriate services within the West Midlands.

Locate/request patient report forms and ensure that these are passed to the relevant contact in a secure manner in conjunction with the Data Protection Act. Locate 999 calls when requested, ensuring that these are passed to the relevant person in a secure manner in conjunction with the Data Protection Act. Assist to collate data and ensure any internal and external reports for Coroners and Claims are completed within the agreed timeframe. Ensure staff and their managers are aware of coroners inquests they are required to attend.

Liaise with Coroners Officers and Trust Legal Teams in the absence of the Head of Claims and Coroners to clarify requests and confirm arrangements. Keep managers informed of outstanding actions required to fulfil external information requests. Liaise with managers and administration in localities for outstanding documentation following the case review or actions identified during the investigation in order that the concern file can be closed. Ensure accuracy of data at all times.

Assist in photocopying and scanning relevant information as and when required. Assist the coroners and claims team as necessary with correspondence internally and external relating to each case and concerns chasing correspondence to meet appropriate timescales. Assist coroners and claims team members when necessary to register new cases and investigations on the database identifying the division and responsible manager, and where necessary sending to the identified manager. The post holder will also send final Resolution letters to NHSR after final response has been forwarded to the claims team.

Take notes of the Claims and Coroners Team meeting when necessary. Assist with stationery requirements in the absence of the PA to the Directorate Ensure that photocopiers and other office machinery are properly maintained and serviced. Contributing on proposed change to policies and procedures and practice. Ensure compliance with all Trust Policies, Procedures and Protocols.

Observes with Data Protection requirements



  • Brierley Hill, Dudley, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    To assist the department to electronically manage information by inputting relevant data onto the ORBIT/DATIX database and team action log. To ensure all enquiries taken are logged/answered/sent for investigation or referred on to the Head of Claims and Coroners where required. The frequency and nature of enquires are unpredictable. Working as part of a...

  • Service Coordinator

    2 months ago


    Brierley Hill, United Kingdom Building Repair Solutions Full time

    Building Repair Solutions (BRS) Ltd is an expanding business providing building repairs to domestic properties in the Insurance market. With offices in Essex, the Midlands and Scotland the last few years have seen steady growth leading to us opening a new office covering London West. BRS is looking to recruit an experienced insurance claims handler based at...


  • Brierley Hill, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    To attend emergency calls and provide care to patients within the defined call out criteria for their scope of practice when activated by Emergency Operations Centre (EOC) CFRs are entitled to decline any incident they are requested to attend base on their dynamic risk assessment CFRs must handover patient information to an ambulance resource upon their...

  • Service Coordinator

    3 weeks ago


    Kings Hill, United Kingdom Bridge Recruitment UK Limited Full time

    **Service Coordinator (Maternity Cover)** **Location: Kings Hill** **Salary: £25,000 - £35,000 per annum, pro-rata** **Hours: Monday - Friday 8.00am - 5.00pm** **Job type: 12-month contract with potential to go permanent** Our client, a leading regional compressor supply company are recruiting for a Service Coordinator to join their busy team. Their...

  • Data Administrator

    4 weeks ago


    Brierley Hill, United Kingdom Zenergi Full time

    **Description**: As a Data Administrator reporting into our Carbon Compliance Manager, your role will involve collating energy data from our customers for our assessors to produce energy certificates and reports. You will be the central hub of the operational administration, ensuring that our database systems are kept fully up to date at all times. With a...

  • Finance Officer

    4 weeks ago


    Brierley Hill, United Kingdom Black Country Foodbank Full time

    Are you passionate about bringing your financial skills and experience to help BCFB fulfil its vision, mission and values. The Finance Officer will be involved in all aspects of the charity’s financial operations, this is a very broad role. From handling small donations like a child’s pocket money right up to processing large grants.  You will be the...


  • Brierley Hill, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    Job summary Exciting volunteering opportunities have arisen within West Midlands Ambulance Service University NHS Foundation Trust for successful applicants to join the growing team of Community First Responders. Vacancies are available across the region covered by West Midlands Ambulance Service and include Shropshire, Worcester, Herefordshire,...

  • Customer Service

    2 weeks ago


    Thorpe on the Hill, United Kingdom Couplands Lincoln Full time

    **About us** Brayford Leisure established in 1977 is a well established, family owned Caravan and Motorhome multi-franchised main dealership, specialising in Bailey Caravans & Motorhomes and Swift Caravans, becoming the 2023 Swift Dealer of the year. We are going places, and investing in both our business and our people with expansion to our workshop for...


  • Bar Hill, United Kingdom Domino Printing Sciences Full time

    **Fixed Term Contract -1 year** **About the role** Reporting to the Customer Support Team Manager, your role as Customer Support Administrator will involve working with colleagues and customers around the world to process orders and warranty claims for parts and equipment. You will maintain accurate information in the database to ensure timely returns of...

  • Revit Technician

    1 month ago


    Richmond Hill, United Kingdom Calibre Search Full time

    There are few companies that can rightly claim to be unique, but this multi-disciplinary consultancy can do just that. Having M&E, Architecture and Passivhaus teams in place the company has been founded on sustainable values and they remain their guiding light. Each team member currently produces their own Revit drawings and models; in some respects...

  • Revit Technician

    4 weeks ago


    Richmond Hill, United Kingdom Calibre Search Full time

    There are few companies that can rightly claim to be unique, but this multi-disciplinary consultancy can do just that. Having M&E, Architecture and Passivhaus teams in place the company has been founded on sustainable values and they remain their guiding light. Each team member currently produces their own Revit drawings and models; in some respects...

  • Revit Technician

    3 weeks ago


    Richmond Hill, United Kingdom Calibre Search Full time

    There are few companies that can rightly claim to be unique, but this multi-disciplinary consultancy can do just that.Having M&E, Architecture and Passivhaus teams in place the company has been founded on sustainable values and they remain their guiding light.Each team member currently produces their own Revit drawings and models; in some respects it's a...

  • Administrator

    2 weeks ago


    Burgess Hill, United Kingdom Travail Employment Group Ltd Full time

    £25K, Burgess Hill, 37.5 hours p/w, 20 days holiday plus bank holiday, free parking on site The Role The position of Training Support Administrator offers an excellent opportunity to join one of the South's leading Training Companies. Working within the Apprenticeship Team this role provides administrative and learner support to the team actively playing...


  • Biggin Hill, United Kingdom Bombarbier Full time

    At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.In your role, you will• Lead visits at key supplier sites to analyze performance issues, and coordinate...

  • HR Assistant

    2 weeks ago


    Burgess Hill, United Kingdom Reed Full time

    HR AssistantAnnual Salary: £ £26421Location: West SussexJob Type: Full-time We are looking for a dedicated HR Assistant to provide high-quality Human Resource support services within our educational institution. The ideal candidate will maintain confidentiality, handle sensitive information professionally, and be the first point of contact for HR-related...


  • Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Kings Hill, United Kingdom Commercial Services HR Full time

    **Contract Support Administrator** (£22,000 to £25,000pa) **Kings Hill or Ashford, Kent**(Hybrid Working) **About Commercial Services Group** Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education...


  • Bar Hill, United Kingdom Abbexa Full time

    Scientific Operations AssistantLocation: 20A Cambridge Science Hub, Bar Hill, CB23 8SQSalary: £25K – £30K per annum, DOE + Benefits!Contract: Full time, PermanentBenefits: 21 days holiday + 8 bank holidays and an additional day off for your birthday, comprehensive pension scheme, and healthcare benefits.We are Abbexa, we are recruiting and we want...

  • Admin Officer

    2 weeks ago


    Lawrence Hill, United Kingdom HM Courts and Tribunals Service Full time

    Details:Reference number:Salary:- £22,940 A Civil Service Pension with an average employer contribution of 27%Job grade: Administrative OfficerAOContract type: PermanentType of role: Operational DeliveryWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:8ContentsLocationAbout the jobBenefits:Things you need to...

  • Project Co-ordinator

    4 weeks ago


    Kings Hill, United Kingdom Trooli Full time

    **A BIT ABOUT US** Here at Trooli, we’re on a mission to banish buffering, vanish video call embarrassment and clear up those “up to” speed claims that give broadband a bad name. How? By providing our new, guaranteed, ultrafast, full fibre broadband speeds to as many communities as possible across Kent, East Sussex and beyond. We’ve already got...