Customer Assistant

3 weeks ago

Tamworth, United Kingdom Marks & Spencer Full time

**Work Pattern 1**
Sunday 1000-1400
Mon 1600-2000
Tuesday 1700-2100
Wednesday 1600-1800
Thursday 1200-1600

**Work Pattern 2**
Sunday 1230-1630
Monday 1700-2100
Wednesday 0800-1200
Thursday 1600-2000,
Friday 1200-1600

**Work Pattern 3**
Monday 0800-1200
Tuesday 1600-2000
Wednesday 1700-2100
Thursday 1600-2000
Saturday 0800-1200

**Work Pattern 4**
Monday 1200-1600
Tuesday 0800-1200
Thursday 0800-1200
Friday 1700-2100
Saturday 1200-1600

**Work Pattern 5**
Tuesday 1200-1600
Wednesday 1200-1600
Thursday 1700-2100
Friday 0800-1200
Saturday 1600-2000

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Tamworth, WEST MIDLANDS, ENGLAND;
Tamworth

  • Customer Assistant

    1 week ago

    Tamworth, Staffordshire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsThe work pattern for this vacancy is: Mon Sat Fri Sat Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting...

  • Customer Assistant

    4 weeks ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Work Pattern** **Week 1** **Monday: 17:00-21:00** **Wednesday: 17:00-21:00** **Thursday: 17:00-21:00** **Saturday: 08:00-17:00** **Week 2** **Monday: 17:00-21:00** **Tuesday: 08:00-17:00** **Friday: 08:00-12:00** **Saturday: 16:00-20:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Service & Safety Customer Assistant

    4 weeks ago

    Tamworth, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sunday: 10:00-16:30 Monday: 08:00-17:00 Tuesday: 17:00-21:00 Friday 08:00-12:00 Week 2 Sunday: 10:00-1630 Tuesday: 17-21:00 Wednesday: 17:00-21:00 Thursday: 08:00-17:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome...

  • Customer Service Advisor

    4 weeks ago

    Tamworth, United Kingdom Adecco UK Full time

    **Customer Service Advisor** **Location and Hours: Tamworth,** **Monday-Thursday 8am-4.45pm, Friday 8am - 3.30pm** **£22,000** **The Opportunity**: - Liaise with planning for production dates - Advise warehouse of collections/deliveries and which products are to be loaded - Work with QC to resolve any quality issues - Progress tool repairs with the...

  • Customer Services Assistant

    6 days ago

    Tamworth, Staffordshire, United Kingdom We Manage Jobs(WMJobs) Full time

    About the Team We are excited to invite applications from suitable candidates for a 3.5hour Saturday Customer Services Assistant role at Polesworth Library. The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring...

  • Customer Service Advisor

    4 days ago

    Tamworth, Staffordshire, United Kingdom Cast UK Limited Full time

    Customer Service Advisor (Maternity Cover) Tamworth £18,782 Bonus & Benefits Role Profile: Cast UK are supporting a prestigious client with the recruitment process of a Customer Service Advisor to join our team in Tamworth on a maternity cover contract. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering...

  • Customer Assistant

    4 weeks ago

    Tamworth, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week 1** **Tuesday: 11:00-15:00** **Wednesday: 11:00-15:00** **Saturday: 11:00-15:00** **Week 2** **Sunday 09:00 - 13:00** **Wednesday 11:00-15:00** **Thursday 11:00-15:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Services Assistant

    4 weeks ago

    Tamworth, United Kingdom Lawrence Industries Full time

    This will include: - Processing orders on our system and arranging transport which various warehouses/transport companies. - Ensuring correct prices are charged for the products and freight is costed correctly. - Liaising with warehouses for batch changes and other issues. - Sending certificates of analysis. - Interacting with Team members to ensure...

  • Service & Safety Customer Assistant (22.25 Hours)

    4 weeks ago

    Tamworth, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Monday: 17:00-21:00 Wednesday: 17:00-21:00 Thursday: 17:00-21:00 Saturday 8:00-17:00 Week 2 Monday: 17:00-21:00 Tuesday: 8:00-17:00 Friday: 8:00-12:00 Saturday: 16:00-20:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently...

  • Senior Customer Service Advisor

    6 days ago

    Tamworth, United Kingdom Cast UK Limited Full time

    Senior Customer Service Advisor Tamworth Competitive Salary & Benefits Role Profile: Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service...

  • Senior Customer Service Advisor

    2 weeks ago

    Tamworth, United Kingdom Cast UK Limited Full time

    Senior Customer Service AdvisorTamworthCompetitive Salary & BenefitsRole Profile:Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service to be...

  • Customer Service Advisor

    3 weeks ago

    Tamworth, United Kingdom Cast UK Limited Full time

    Customer Service Advisor (Maternity Cover)Tamworth£18,782 Bonus & BenefitsRole Profile:Cast UK are supporting a prestigious client with the recruitment process of a Customer Service Advisor to join our team in Tamworth on a maternity cover contract. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering...

  • Customer & Purchasing Administrator

    4 weeks ago

    Tamworth, United Kingdom Dellner Polymer Full time

    Sweden’s Dellner Group incorporates two major divisions, Dellner Polymer and Glass Solutions based in the UK and the Dellner Bubenzer Group which is an industry-diverse global leader in the design and manufacture of braking systems for the material handling, crane & hoist, container handling, mining, marine, industrial, offshore, oil & gas, and wind energy...

  • Customer Service Advisor

    3 weeks ago

    Tamworth, United Kingdom Cast UK Limited Full time

    Customer Service Advisor (Maternity Cover)Tamworth£18,782 Bonus & BenefitsRole Profile:Cast UK are supporting a prestigious client with the recruitment process of a Customer Service Advisor to join our team in Tamworth on a maternity cover contract. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering...

  • Customer Service Advisor

    4 days ago

    Tamworth, United Kingdom Cast UK Limited Full time

    Customer Service Advisor (Maternity Cover) Tamworth £18,782 Bonus & Benefits Role Profile: Cast UK are supporting a prestigious client with the recruitment process of a Customer Service Advisor to join our team in Tamworth on a maternity cover contract. This is an excellent opportunity for an...

  • Optical Assistant

    4 weeks ago

    Tamworth, United Kingdom Specsavers Full time

    **Optical Assistant** **_ Previous optical experience is essential for this role_** **Store: Tamworth Specsavers** **Hours: 37.50 hours per week** **Benefits: Minimum starting from £11.50 an hour** **Plus Specsavers Perks, good transport links** **Fantastic opportunity for an experienced OA to start a Trainee DO course (fully funded by Specsavers)...

  • Customer Care Coordinator

    4 weeks ago

    Tamworth, United Kingdom TSR Full time

    **TSR** are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Tamworth. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. **Duties** -...

  • Sales Assistant

    3 weeks ago

    Tamworth, United Kingdom Smyths Toys Full time

    **Smyths Toys are recruiting Temporary Sales Assistants!** **Are you ambitious, hard working, energetic and reliable? Do you have excellent customer service skills?** **Smyths Toy Superstores is Europe's top toy retailer specialising in toys, software, outdoor and nursery products.** **We are currently recruiting fully flexible Temporary Sales...

  • Catering Assistant

    4 weeks ago

    Tamworth, United Kingdom Miquill Full time

    Job Introduction As Catering Assistant, your role is to provide fantastic customer service, alongside assisting in the preparation of delicious and nutritious meals of the highest quality, using our fresh ingredients. Main Responsibilities - Working as part of the team to create a fun and unique dining experience for students and staff - Operating Tills...

  • Catering Assistant

    3 weeks ago

    Tamworth, United Kingdom Miquill Full time

    SummaryAs Catering Assistant, your role is to provide fantastic customer service, alongside assisting in the preparation of delicious and nutritious meals of the highest quality, using our fresh ingredients.PackageFirstly, the happiness of our employees is of utmost importance to us, our friendly kitchen environments will make you feel supported and part of...