Customer Assistant

2 months ago

Tamworth, United Kingdom Marks & Spencer Full time

**Work Pattern**

**Week 1**
**Monday: 17:00-21:00**
**Wednesday: 17:00-21:00**
**Thursday: 17:00-21:00**
**Saturday: 08:00-17:00**

**Week 2**
**Monday: 17:00-21:00**
**Tuesday: 08:00-17:00**
**Friday: 08:00-12:00**
**Saturday: 16:00-20:00**

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focused at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Tamworth, WEST MIDLANDS, ENGLAND;
Tamworth

  • Customer Assistant

    1 month ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The work pattern for this vacancy is: Mon 1700-2100 Sat 1600-2000 Fri 0800-1200 Sat 1600-2000 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a...

  • Customer Assistant

    1 week ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The work pattern for this vacancy is: Mon 1700-2100 Sat 1600-2000 Fri 0800-1200 Sat 1600-2000 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a...

  • Customer Assistant

    1 month ago

    Tamworth, Staffordshire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsThe work pattern for this vacancy is: Mon Sat Fri Sat Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting...

  • Customer Service Assistant

    2 weeks ago

    Tamworth, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant - Nights **Location**:Tamworth, B78 1SS **Hours**:Part-Time Hours Available **Hourly Rate**: Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for...

  • Customer Service Assistant

    5 days ago

    Tamworth, United Kingdom Tamworth Borough Council Full time

    **TAMWORTH BOROUGH COUNCIL** **CUSTOMER SERVICES** **Customer Services Assistant** **£20,812 per annum pro rata** **Hybrid working contract** **25 hours per week** **Temporary contract until March 2024** Are you an experienced and passionate Customer Service Assistant looking for a part time opportunity in Tamworth? Tamworth Borough Council’s...

  • Customer Assistant

    7 days ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** The work pattern for this vacancy is: Week 1 Sun 9am-5pm tues 3pm-7pm wed 3pm-7pm thur 3pm-7pm fri 2.15pm-7pm week2 tues 3pm-7pm wed 3pm-7pm thur 3pm-7pm fri 2.15pm-7pm sat 9am-5pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Assistant

    7 days ago

    Tamworth, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** The work pattern for this vacancy is: week 1 mon 12pm-7pm tue 11am-3pm wed 11am-3pm thu 11am-3pm sat 1.15-7pm week 2 sun 11.15am-5pm mon 12pm-7pm tue 11am-3pm wed 11am-3pm thu 11am-3pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time -...

  • Customer Service Assistant

    6 days ago

    Tamworth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Tamworth, B78 1SS **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    3 days ago

    Tamworth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Tamworth, B77 5PS **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Assistant

    2 months ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Monday: 17:00-21:00** **Wednesday: 17:00-21:00** **Thursday: 17:00-21:00** **Saturday: 08:00-17:00** **Week 2** **Monday: 17:00-21:00** **Tuesday: 08:00-17:00** **Friday: 08:00-12:00** **Saturday: 16:00-20:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    2 months ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Work Pattern 1** Sunday 1000-1400 Mon 1600-2000 Tuesday 1700-2100 Wednesday 1600-1800 Thursday 1200-1600 **Work Pattern 2** Sunday 1230-1630 Monday 1700-2100 Wednesday 0800-1200 Thursday 1600-2000, Friday 1200-1600 **Work Pattern 3** Monday 0800-1200 Tuesday 1600-2000 Wednesday 1700-2100 Thursday 1600-2000 Saturday 0800-1200 **Work Pattern 4** Monday...

  • Customer Services Assistant

    2 months ago

    Tamworth, United Kingdom Central England Co-operative Full time

    Location- Tamworth - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- BROOKLIME WAY TAMWORTH STORE - 100129 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    1 month ago

    Tamworth, United Kingdom Central England Co-operative Full time

    Location- Tamworth - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- BROOKLIME WAY TAMWORTH STORE - 100129 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    1 month ago

    Tamworth, United Kingdom Central England Co-operative Full time

    Location- Tamworth - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- BROOKLIME WAY TAMWORTH STORE - 100129 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Service Assistant

    2 weeks ago

    Tamworth, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...

  • Customer Service Assistant

    2 weeks ago

    Tamworth, United Kingdom Wearwell Limited Full time

    Job Description - Customer Services Administrator Job Title: Customer Services Administrator **Responsible to**:Customer Services Manager **Job Scope** The customer services advisor will be the first point of contact for customers and be expected to portray a professional and confident manner, delivery excellent customer service. **Main Duties &...

  • Customer Service Assistant

    7 days ago

    Tamworth, United Kingdom Wearwell Limited Full time

    Job Description - Customer Services Administrator Job Title: Customer Services Administrator **Responsible to**:Customer Services Manager **Job Scope** The customer services advisor will be the first point of contact for customers and be expected to portray a professional and confident manner, delivery excellent customer service. **Main Duties &...

  • Yard Customer Assistant

    2 months ago

    Tamworth, United Kingdom Travis Perkins Full time

    Joining our friendly and hard working family as a **Yard Sales Assistant**, you'll be on the front line dealing with our customers that come into our yard. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **What will I be doing?** Not one day is the same as the next in TP branch life, but...

  • Customer Assistant

    2 weeks ago

    Tamworth, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Monday 10:00-14:00** **Tuesday 10:00-14:00** **Wednesday 10:00-14:00** **Friday 10:00-14:00** **Saturday 10:00-14:00** **INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS** **What we are looking for** **We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This...

  • Customer Assistant

    2 days ago

    Tamworth, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Sunday 11:00-15:00 Wednesday 08:00-17:00 Thursday 11:00-15:45 Friday 11:00-16:00 We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An...