Chief Network Operator

2 weeks ago

London, United Kingdom Network Rail Full time

Chief Network Operator

**Location**:
London, GB

**Department Name**:
System Operator

**About Network Rail**:
Network Rail is at the heart of the rail industry. We exist to get people and goods where they need to be and support our country’s economic growth, serving customers and communities.

With our compelling vision of Putting Passengers First we are creating a more customer focused, service driven organisation that puts passengers front and centre and with significant ongoing investment we are building the greenest and most reliable form of public transport in Britain. There has never been a more exciting time to be a part of shaping our organisation’s future.

Planning and delivering capacity for passengers and freight users is at the heart of everything System Operator does. We focus on the entire railway lifecycle - from the current timetable through to the needs of the railway in 30 years’ time.

System Operator collaborates with the whole industry at a network level providing high-quality strategic services. Together we give confidence that the needs of customers and passengers are considered, and industry decisions are balanced to support sustainable economic growth.

**Brief Description**:
We’ve a fantastic high-profile role within Network Rail to lead, shape and drive positive change for our Railway as Chief Network Operator. Providing tactical and strategical leadership of the delivery of the operational railway, you will lead the interface for Network Rail with (and not limited to) the ORR, DfT, BTP and other emergency services for matters relating to network and operational and network performance

As a member of the Executive team, within System Operator function you will inspire and lead a large team to deliver a safe, reliable service for our customers. Working across the Rail Industry, you will be responsible for creating and delivering the Network Operating Strategy and Train Performance Strategy along with operating principles and standards and timetable assurance on behalf of the business and wider industry.

Customer and Safety focussed we’re looking for you to drive train performance and other sustainable, operational improvements across the industry. You’ll champion how the operating strategy evolves through industry reform by contributing to and influencing other emerging strategies including for GBR. You’ll be the expert providing advice and guidance across the industry, this includes being co-chair of the Train Service Delivery National Strategy Committee

We are looking for hardworking people from all backgrounds to join our journey and move us forward by having a rewarding career, the right lifestyle balance and great benefits in a caring environment.

The essential things you’ll need to succeed in this role
- Senior-level experience of successfully leading front line train service operations and production and delivering a high performing, customer focussed train service
- Experience of cross-industry operational results, and of achieving results through collaborative and intuitive leadership
- Success in converting operating strategy into successful customer-focussed operating outcomes, particularly in relation to performance improvement of train service delivery
- As a senior leader, the ability to provide inspirational thought leadership
- Extensive cross-industry leadership experience at Director level working with industry bodies, governments, customers and regulators.
- Exceptional interpersonal skills with the ability to represent the business at senior level both internally and with stakeholders at Director level, with Ministers and at Select Committees, comfortable addressing complex questions in these situations.
- Established relationships with regions and passenger and freight train operating companies and able to develop collaborative and productive customer relationships at executive level.
- Demonstrable in-depth knowledge of health and safety management and compliance management processes
- Proven ability to effectively lead, coach, mentor and motivate at all levels within the organisation
- Higher education qualification/Degree in a related discipline or equivalent substantive relevant experience gained within the rail/transport sector

**About the role (External)**:
**Salary**: Competitive package commensurate with the role

Location: London or Milton Keynes

**Drugs and Alcohol Standard**:

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