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Hospitality Host

7 months ago

Manchester, United Kingdom Booking.Com Full time

**Job Summary**
- and service area of our Manchester Headquarters.

The Hospitality Host** **will be responsible for:

- Have an open and responsive approach to answering questions and handling remarks, complaints and/or demands from all guests and employees
- Act as a central point of contact in the reception or service area, during events this could also be in another area such as the auditorium
- Make all our guests (visitors and colleagues) feel welcome, demonstrating a proactive approach by welcoming and guiding guests when needed
- Assist visitors in the entrance area with checking in to the building
- Think and act from the perspective of the guests, providing a friendly and helpful service
- Take ownership of any questions or issues to resolve these in a pro-active and customer focussed manner
- Register incoming reports, questions and complaints and inform the Office Management Team
- Proactively monitor behavior of visitors and employees, ensuring close communication with security
- Coordinate issuing access badges
- Support in administrative tasks, including managing mail
- Perform other tasks in consultation with manager
- Identify opportunities to improve the office experience and report them as appropriate
- Provide support to the Office Management team when needed and show ownership while performing daily task

As Hospitality Host** **you will have:

- 1-3 years experience in a Front of House role, within hospitality is desirable
- Excellent English communication skills both spoken and written
- Excellent customer service skills
- Representative and hospitable
- Social with considerate behavior towards guests
- Communicative and outgoing
- Resilient when dealing with questions
- issues or complaints, demonstrating patience and maintaining composure
- High level of independence
- Teamplayer
- Solution oriented
- Attention to detail
- Flexible (also in working hours)

**Pre-**Employment** **Screening**: