Hospitality Host/hostess

6 months ago


Manchester, United Kingdom Samsic UK Full time

Samsic UK are looking for a Hospitality Host to join our team in Manchester

Monday to Friday 37.5 hours per week.

**Job summary**:

- and service area of our Global Headquarters in Manchester

**Key responsibilities**:

- Have an open and responsive approach to answering questions and handling remarks, complaints and/or demands from all guests and employees.
- Act as a central point of contact in the reception or service area. During events this could also be in another area such as the boardroom or the auditorium.
- Make all our guests (visitors and colleagues) feel welcome. Proactive approach, welcome and guide the guests when needed.
- Assist visitors in the entrance area with the self check in.
- Supervising the representativeness/cleanliness of the reception/service area and the self service reception pods.
- Think and act from the perspective of the guests and acts service and hospitality minded.
- Eye for detail and anticipate on this.
- Handles questions in detail and in a customer friendly way
- Registers incoming reports, questions and complaints and informs the Service Area.
- Proactively monitor behaviour of visitors and employees, close communication with security
- Coordinate wardrobe and preparing/issuing access badges during events
- Supporting in administrative tasks.
- Performing other tasks in consultation with manager.
- Identifying opportunities for improvement and report them.
- Seek for collaboration Office Management Team when needed and show ownership while performing daily tasks

Joining our team as a Receptionist offers the opportunity to work in a dynamic environment where customer service is paramount. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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