Operations Supervisor

3 weeks ago

Dumfries, United Kingdom Vigilant Security Full time

**Vigilant Security** has a new vacancy for an Operations Supervisor, to join our busy head office based in Dumfries.

This opportunity is a result of continued growth and success of our business, which is fast becoming one of the leading brands within our sector.

This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.

**What We Offer**:

- Pay rate of £13.25 per hour with an increase in October.
- Full training in Vigilant’s services and processes.
- 4 on 4 off nights on a permanent contract. Plenty of opportunity for overtime.
- Uniform provided
- Career progression and personal development.
- Full clean UK Driving licence essential
- A good understanding of Microsoft Office package including Word, Excel and Outlook
- Strong interpersonal skills and an ability to collaborate at all levels
- Excellent written and verbal communication skills, in the English language
- Must be able to work as part of a team
- To be part of team planning and helping with Events

**Duties and Responsibilities**:

- Managing and supervising operations staff and rosters of key areas
- Administer electronic time and attendance system
- Monitor patrol equipment and performance
- Key holding and alarm response
- Participate and advise in development of staff and strategic planning
- Monitor and oversee contingency planning of manpower
- To manage personnel in line with company Health & Safety procedures
- Collect, disseminate and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
- Driving duties will be required
- Addressing and dealing with complaints
- Coordinates with other departments to integrate and update all data required for internal systems and processes
- Ensure staff hours are manged in line with the European working time directive

**About Us**:
Vigilant Security cover a range of security related services including manned guarding, mobile patrols and keyholding throughout the UK.

High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent and professional ambassadors for both our and the clients business.

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