Inbound Customer Service Advisor

3 weeks ago


Stockport, United Kingdom Page Personnel - UK Full time

Immediate start
- Hybrid working

**About Our Client**:
Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate.

Key responsibilities consist of:

- Provide excellent customer service through inbound calls
- Use customer feedback to identify opportunities for improvement
- Stay updated with company policies, procedures, and retail industry trends
- Uphold the company's reputation by ensuring customer satisfaction
- Capable of managing 100 calls on a day-to-day basis
- Align with inter-departments to ensure all complaints,
- queries and requests are closed within SLA's & KPI's.
- Resolve customer queries and complaints effectively and efficiently
- Maintain a thorough knowledge of products to offer accurate information to customers
- Process orders and returns as needed
- Collaborate with team members to meet and exceed customer service goals
- Act and adhere to the company policies without
- hampering the consumer experience.

**The Successful Applicant**:
A successful Inbound Customer Advisor should have:

- A qualification in a relevant field
- Previous experience in a customer service role within the retail industry
- Excellent communication and problem-solving skills
- Ability to handle customer complaints and queries professionally
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Microsoft Office suite & reporting skills - Soft spoken & supportive demeanour
- Effective & proactive listener
- Hands on experience with Zendesk, SAP & Shopify would be desirable.
- Proficiency in using customer service software and tools
- Strong team spirit and a commitment to improving customer experience

**What's on Offer**:

- An annual salary ranging from upto £25,000
- Excellent opportunities for career progression
- Pension & NI contribution
- Hybrid working
- Flexit-time shifts optional (Evenings)
- Overtime optional
- A supportive and collaborative work environment
- A role that offers the chance to make a real impact in the retail industry
- Contact
- Callum Crawford
- Quote job ref
- JN-042024-6407913
- Phone number
- +44 7890959671



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