Product Support Specialist

3 weeks ago


Royston, United Kingdom Sartorius Full time

We are looking for a Product Support Specialist to join our team.

Would you like to join a leading biotechnology company that is going places? We are a global manufacturer of laboratory and bioprocessing equipment, with over sixty sites globally and five sites in the UK. We have great values, strong growth plans in place and a lot of ambition. The Product Support Specialist will be responsible for providing expert support to customers and field engineering teams for specific products.

**What you will accomplish together with us**:

- Provide remote technical support for customers and field personnel.
Ensure allocated service requests are closed down within SLA terms.
- Co-ordinate the resolution of product related problems where solutions do not already exist.
- Monitor the performance of allocated products in the field.
- Maintain an online knowledge database for allocated products.
- Co-ordinate software and hardware releases to the field.
- Assist in the writing /editing of technical manuals.
- Develop PM and other routine technical procedures for allocated products.
- Manage content of engineer and customer training.
- Lead meetings with other engineering departments to share data.
- Manage lines of communication with end users and other key groups.
- Work with development departments to introduce new capabilities to the field.
- Use technical knowledge of our products to optimize sales with our customers.

**What will convince us**:

- Degree | HND or equivalent experience in mechanical or electrical engineering.
- Experienced support engineer, machine control engineer, development engineer or technical support engineering covering sophisticated capital equipment.
- 3-5 years’ experience in the Biopharmaceutical industry.
- Effective customer facing skills.
- Accurate technical writing skills.
- Ability to manage meetings effectively.
- Effective communication skills.
- Ability to work as part of a team.

**What we offer**

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 14,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:
**Opportunity for international career development**:a global network offering seminars and training sessions, expert and manager career paths

**Open and highly collaborative culture**: mutual support within teams and working as equals, team spirit and international collaboration

**Work-life balance**: working from home at many sites

**Intelligent working environment**: working in smart buildings with the latest technology and equipment

**Ambitious goals**: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.



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