Customer Service

2 weeks ago

Newcastle upon Tyne, United Kingdom FIRST Full time

**Job Description: Recruitment Officer**

**Company Introduction**: FIRST is an accredited learning and development agency specialising in enterprise skills for young people, early-stage founders, and professionals. We collaborate with educational institutions, local authorities, businesses, and community organisations to address high unemployment and low business startup rates. Our mission is to connect, celebrate, and empower individuals to explore employment, entrepreneurship, and professional development opportunities.

**Responsibilities**:

- **Act** as the primary point of contact for prospective learners in our recruitment programs.
- **Utilise** customer service and sales experience to engage effectively with potential learners.
- **Build **and maintain relationships, converting interest into enrolment and attendance.
- **Oversee** the recruitment process, ensuring a smooth experience for learners.
- **Work** collaboratively with referral partners to attract top talent.
- **Monitor** learner referrals, aiming for successful program enrolment.
- **Represent** the company at events, showcasing our opportunities to potential learners.
- **Participate** in client meetings, community events, and networking opportunities.
- **Cultivate **relationships with recruitment and referral partners at networking events.
- **Provide **feedback to referral partners about learner engagement and performance.
- **Maintain** ongoing engagement with learners, facilitating a transition to our Learning team.
- **Assist** in distributing marketing materials and managing social media for recruitment.
- **Perform** additional tasks as needed to support our projects.

**Qualifications and Experience**:

- Essential:_
- Minimum of 3 years of experience in customer service or sales.
- Strong interpersonal and communication skills.
- Strong team player with the ability to work effectively with diverse groups.
- The ability to engage and build relationships with learners effectively.
- A willingness to learn and stay updated on industry-related guidance.
- GCSE Maths and English A-C.
- Desirable:_
- A degree in business, marketing, or sales.
- A proven track record in sales, networking, and client development.
- Proactive and self-motivated with a customer-focused attitude.
- Experience in lead generation and identifying new business opportunities.
- Proficiency in using social media for responses.
- Consistently achieving and exceeding targets and KPIs.
- Experience in securing both B2C and B2B clients.

**Skills**:

- Proficient in Microsoft Office Suite with exceptional IT skills.
- Strong administrative and organisational capabilities.
- Effective in workload prioritisation, multitasking, and managing confidential information.
- Excellent communication, including listening and quick assimilation of information.

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Application question(s):

- For this role, regular travel to various locations is a key requirement. Therefore, we ask: Do you have a driving licence and regular access to a personal vehicle? If you have a disability that makes driving challenging, please let us know so we can discuss potential reasonable adjustments or alternative arrangements.

**Experience**:

- Customer service/sales/Call Centre: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 50% (required)

Work Location: In person

Application deadline: 28/01/2024

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