Undergraduate - Customer Experience Advocate

2 weeks ago

Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Undergraduate - Customer Experience Advocate**:

- Salary £20,972- Location Durham/Homeworking**About the role**

**Customer Experience Advocate**

**Location: Durham Hybrid Home working/office based**

**Salary: £20,972**

**12 months FTC**

**About the role**

We have an exciting opportunity to join our Smart Metering Transformation Programme as a Customer Experience Advocate. This is a key role, focussing on positive customer experience and communication design for a smarter future.

Is your passion a career in developing customer experience, communication and marketing? Do you enjoy using data to identify trends to help solve problems, encouraging positive behavioural change and building lasting relationships with customers? Then this opportunity will hit the mark.

You’ll gain invaluable hands-on experience in the analysis and design of unrivalled customer experience, looking at customer journeys, customer research and supporting communications. Your eye for detail, innovative mindset and strength in written communication will support us in driving excellence in this area.

You’ll work closely with the Customer Experience Lead and the wider Customer Strategy team to act as the voice of the customer and ensure our customers are at the heart of everything we do as part of our smart meter rollout.

**About you**

We’re looking for you to have:

- A flair for creativity and strength in written communication skills - can write plain English.
- Strong attention to detail with an analytical / solution focus and a drive to improve performance
- Able to work to challenging deadlines
- Experience of analysing performance data and translating into meaningful management information
- Ability to approach engagement in new and exciting methods
- Fully conversant in the use of Microsoft Office packages

So, if this is you and you feel you can bring yourself to make a difference to the role, then we’d love to hear from you.

Please note this role will be employed by Randstad as our undergraduate agency partner.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Innovative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.

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