Customer Service Advisor
3 weeks ago
**Company description**
Developing cutting edge technologies to provide solutions to our clients’ everyday problems from a real world, hands on perspective.
**Job description**
We are in the process of expanding our service provision and require Customer Service Advisors to join our Service Desk in Bristol.
**Duties will include**:
- Monitoring systems and logging data accurately.
- Dealing with immediate problems and client requests.
- Handling incoming and outgoing telephone calls, including alarm callouts and customer enquiries.
- Handling officers enquiries.
- General administration.
- Tasking jobs to mobile patrol officers & supervisors.
- Key checks/audits.
- Confirming shifts with officers.
- Updating system with cover and making calls to cover clients' staff requirements at short notice.
- Completion of full in depth reports of incidents and faults which may occur.
- To ensure all company policies and procedures are followed accordingly.
- Provision of first level support to clients for our wider product and service offering.
- Providing support to our clients, their staff and their clients for use of our products and services.
- Once fully conversant with our systems and services, members of the Support team may be responsible for carrying out client and user training as booked by the training coordinators.
**Skills and Experience**
- Someone who is vigilant and has good attention to detail.
- Ability to stay composed when handling incidents.
- Confident, friendly and helpful telephone manner.
- Excellent spoken and written communication skills (English).
- Ability to multitask and prioritise workload.
- Willingness to understand Software Development process.
- Excellent problem-solving skills, ideally technically aware.
**Hours**
We operate a 24/7 manned control and customer service centre. Various shifts and hours are available to the successful applicant
Hours of work will be 36 hours per week with overtime available. Various work patterns available between the hours of 06:30-22:00 (to be discussed at the interview to see what suits as we can be flexible to yours and the companies needs)
You will need to work weekends (on a every other weekend basis currently)
**Job Type**: Permanent
**Salary**: From £22,525.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Sick pay
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:
- IT Support: 1 year (preferred)
Work Location: In person
Reference ID: Bristol Support
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