Customer Service Assistant

2 months ago

Kingston upon Hull, United Kingdom The Riverside Group Full time

**Job Title**:Customer Service Assistant

**Contract Type**:Permanent

**Salary**:£23, 219.38 pro rata (£23,960.44 is achieved after 18 months successful performance in the role)

**Working Hours**:Part time 23.3 hours per week

**Working Pattern**:Rolling rota - early, late and weekends

**Location**:Harrison Park, Hull

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as Customer Service Assistant**

The role holder will deliver an efficient and customer focused service from the reception location within one of Riverside’s three extra care facilities with responsibility for dealing with all enquiries including face to face contact with all customers and visitors using the reception area situated within the communal parts of the facility. You will deliver a first class service in terms of the customer experience within a modern, vibrant and busy housing service.

**About You**

We are looking for someone with:

- Experience of working within a housing and/or support environment
- Experience of working with vulnerable customers
- Good communication and conflict resolution skills
- Good understanding and experience of I.T systems (Microsoft Office and databases) Report writing and organisational skills
-

**Role Profile**
- Adhere to the performance and availability standards as set out in the PFI contract.
- Provide support to the Contract Manager, Service Manager and Events Coordinator on site, dealing with general admin duties and enquiries, as well as logging all repairs at the time they are reported, collation of contract information and returns.
- Use your interpersonal skills to work as part of a team, liaising with other professionals on site and providing a positive first impression that promotes excellent customer service - a “one stop” approach to customer enquiries will be adopted to ensure quick resolution.
- Provide statistical information in line with the PFI contractual obligations.
- To log all requests for information, repairs, complaints, requests for the Handyperson, ensuring timescales within the PFI contract are adhered to at all times.
- Answer the telephone meeting the relevant performance standards, and in line with the expectations of the Riverside service style
- Work as part of a multi-agency team to deliver a seamless service to the customer.
- Take responsibility for handover of the service to the onsite care team.
- Work alongside colleagues to ensure a visible presence in terms of safety and security within the service
- Take responsibility for emergency calls via the Tunstall technology
- To respond to housing management queries from customers and visitors
Ensuring appropriate recording and IT systems are in place and in working order.
- Manage the room booking system, and assisting the Wellbeing and Events Coordinator in the organisation of the events programme.
- To cover other sites where directed by manager to cover for absence and cover leave. The role of Customer Service Assistant will be on a rolling rota and there will be expectations around working evening and weekends.
-

**Person specification**

**Essential**
- Experience of working within a housing and/or support environment
- Experience of working with vulnerable customers
- Good communication and conflict resolution skills
- Good understanding and experience of I.T systems (Microsoft Office and databases)
- Report writing
- Organisational skills Flexible and responsive attitude
-

**Desirable**
- Formal care, support or housing qualification
- 5 GCSE’s or equivalent.
- Understanding of safeguarding

  • Customer Service Advisor

    2 weeks ago

    Kingston upon Hull, United Kingdom Service Care Full time

    **Job Title: Customer Service Advisor** **Locations: Humberside, Hull** **Contract Type: FTC - 6 months** **Work Pattern: 15 hours per week** **Pay Rate: £**9,473.92** You will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure...

  • Customer Service Assistant

    2 days ago

    Kingston upon Hull, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Hull, HU9 5LP **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    4 days ago

    Kingston upon Hull, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hull, HU3 4AA **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    1 week ago

    Kingston upon Hull, United Kingdom Hull Trains Full time

    **Who are we?** Hull Trains is an open-access operator running seven daily services to London King's Cross from Hull, Brough, Howden, Selby, Doncaster, Retford, and Grantham. Now in our 23rd year of operation, we are an institution in the Humber region with a commitment to both our customers and the local community. Our colleagues are what set us apart:...

  • Customer Service Assistant

    23 hours ago

    Kingston upon Hull, United Kingdom Restaurant Associates Full time

    **More about the role**: Could you bring your spark to Restaurant Associates? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable...

  • Customer Service Assistant

    10 hours ago

    Kingston upon Hull, United Kingdom Restaurant Associates Full time

    **More about the role**: Could you bring your spark to Restaurant Associates? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable...

  • Customer Service Assistants

    1 month ago

    Kingston upon Hull, United Kingdom Specsavers Full time

    **Customer Service Assistant.** **Store: Althorp Road (Kingswood).** **Hours: Full time - 37.5 - weekend working is essential** **Benefits: Extra day off on your birthday, bonus after probation** **Discounted hearing and eyecare benefits** **Enhanced sick pay** **Enhanced pay for family leave (Maternity/ Paternity etc)** **WeCare employee support...

  • Customer Service Admin Assistant

    4 weeks ago

    Kingston upon Hull, United Kingdom Adecco Full time

    Job Title: Customer Service Admin Assistant Contract Type: Temporary Working Pattern: Full Time- Monday- Friday Payrate: £12.00ph Location: HU10 Immediate Start Our client is seeking a Customer Service Admin Assistant to join their team. The role involves providing administrative support to the Customer Experience Team, ensuring a seamless customer...

  • Customer Service Admin Assistant

    4 weeks ago

    Kingston upon Hull, United Kingdom Adecco Full time

    Job Title: Customer Service Admin AssistantContract Type: TemporaryWorking Pattern: Full Time- Monday- Friday Payrate: £12.00phLocation: HU10Immediate StartOur client is seeking a Customer Service Admin Assistant to join their team. The role involves providing administrative support to the Customer Experience Team, ensuring a seamless customer journey. As a...

  • Customer Service Admin Assistant

    21 hours ago

    Kingston upon Hull, United Kingdom Adecco Full time

    Job Title: Customer Service Admin AssistantContract Type: TemporaryWorking Pattern: Full Time- Monday- Friday Payrate: £12.00phLocation: HU10Immediate StartOur client is seeking a Customer Service Admin Assistant to join their team. The role involves providing administrative support to the Customer Experience Team, ensuring a seamless customer journey. As a...

  • Customer Service Admin Assistant

    2 weeks ago

    Kingston upon Hull, United Kingdom Adecco Full time

    Job Title: Customer Service Admin Assistant Contract Type: Temporary WorkingPattern: Full Time- Monday- Friday Payrate: £12.00ph Location: HU10 Immediate Start Our client is seeking a Customer Service Admin Assistant to join their team. The role involves providing administrative support to the Customer Experience Team, ensuring a seamless customer journey....

  • Customer Service Admin Assistant

    4 weeks ago

    Kingston upon Hull, United Kingdom Adecco Full time

    Job Title: Customer Service Admin AssistantContract Type: TemporaryWorking Pattern: Full Time- Monday- Friday Payrate: £12.00phLocation: HU10Immediate StartOur client is seeking a Customer Service Admin Assistant to join their team. The role involves providing administrative support to the Customer Experience Team, ensuring a seamless customer journey. As a...

  • Customer Service Admin Assistant

    19 hours ago

    Kingston upon Hull, United Kingdom Adecco Full time

    Job Title: Customer Service Admin AssistantContract Type: TemporaryWorking Pattern: Full Time- Monday- Friday Payrate: £12.00phLocation: HU10Immediate StartOur client is seeking a Customer Service Admin Assistant to join their team. The role involves providing administrative support to the Customer Experience Team, ensuring a seamless customer journey. As a...

  • Customer Service Assistant

    1 week ago

    Kingston upon Hull, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...

  • Customer Service Assistant

    3 days ago

    Kingston upon Hull, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...

  • Customer Service Assistant

    1 month ago

    Kingston upon Hull, United Kingdom The Riverside Group Full time

    **Job Title: Customer Service Assistant** **Contract Type: Fixed term contract for 12 months** **Salary: £23,219.38 pro rata** **Working Hours: Part Time 15 hours** **Working Pattern: rolling rota, early and afternoons till 8 pm, weekend 9-5** **Location: Across 3 extra care sites, Hull (Located)** **Why Riverside?** At Riverside, we’re a housing...

  • Customer Service and Administration Assistant

    7 days ago

    Kingston upon Hull, United Kingdom Allon Homes Limited Full time

    Here at Allon Homes, we are looking for a Customer Service and Administration Assistant to join the team and assist us in delivering the highest standard of service to our customers, suppliers and contractors. **Duties** To ensure a proper flow of office procedures and support the administrator manager duties will include word processing, creating...

  • Customer Service Assistant

    1 week ago

    Kingston-upon-Hull, United Kingdom Riverside Full time

    Job Title:  Customer Service Assistant Contract Type:  Fixed Term Contract Until July 2025 Salary:  £9,941.44 per annum (pro rata for part time) Working Hours:  15 hours per week guaranteed. Working Pattern: 9am – 2:30pm / 2:30pm to 8pm Weekdays or 9am – 5pm weekends/bank holidays. Opportunity to cover more hours across 3 sites working...

  • Customer Service Assistant

    17 hours ago

    Kingston-upon-Hull, United Kingdom Riverside Full time

    Job Title:  Customer Service Assistant Contract Type:  Fixed Term Contract Until July 2025 Salary:  £9,941.44 per annum (pro rata for part time) Working Hours:  15 hours per week guaranteed. Working Pattern: 9am – 2:30pm / 2:30pm to 8pm Weekdays or 9am – 5pm weekends/bank holidays. Opportunity to cover more hours across 3 sites working...

  • Customer Service

    2 weeks ago

    Kingston upon Hull, United Kingdom Search Consultancy Full time

    Customer Service Administrator Hull City Centre £21,000 + monthly bonuses + £1000 welcome bonus! Monday to Friday 9am - 5.30pm Want to leave the hospitality and retail industries? Do you want to work in an office or contact centre environment? Passionate about launching a career? This is the job for you if you're a barista, sales assistant, bartender,...