Outpatient Services Team Leader

2 weeks ago

Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

A fantastic opportunity has arisen to appoint a Team Leader within the Outpatient Department at Royal Manchester Children’s Hospital.

We are looking for an Outpatient Services team leader with operational and administration experience who can provide strong leadership. You will work predominantly within the Booking and Scheduling team, having direct responsibility for a busy team of administrative staff whilst also supporting outpatient services across all RMCH sites.

You will be responsible for providing a consistent and standardised approach to booking and scheduling in line with SOP’s, whilst ensuring high standards of quality and efficiency are always maintained.

**The successful applicant will**:
- Provide day to day supervision for a team of Booking and Scheduling clerks within the Royal Manchester Children's Hospital
- To ensure that all duties and responsibilities to maintain appropriate service levels and performance are undertaken in line with policies and procedures.
- Promote and support team members to comply with data quality requirements and other performance measures holding those to account where performance is consistently below that expected. To provide a point of contact for service users thereby improving communication and developing relationships to promote team working.
- Take ownership of the resolution of day-to-day operational matters according to service needs with the aim of promoting excellent service user experience.
- To contribute toward the supervision of the wider RMCH Outpatient Services Team
- To undertake full administrative duties and supervisory duties, and communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
- To understand potential barriers to communication, eg language difficulties, disabilities, and modify style/method of communication appropriately.
- To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
- To work in harmony with other team members in the Directorate displaying a ‘one team’ ethic at all times.
- To escalate service issues or risks and concerns raised by service user to senior staff if not appropriate to deal with directly.
- To meet on a regular basis with internal customers (eg Operational/Admin Managers) to discuss and manage issues.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We’re looking forward to hearing from you

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