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Night Porter/receptionist

4 months ago

Conwy, United Kingdom Hilton Garden Inn Snowdonia Full time

**Hilton Garden Inn Snowdonia**

Exciting opportunity to work with the new management company at Adventure Parc Snowdonia and Hilton Garden Inn Snowdonia. Offering great perks, development and an all round great place to work.

We are looking for a **Night Porter** who share our passion for world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

**Main Duties and Responsibilities**
- Reception duties which includes running the ‘night audit’, check in and check out of guests
- Cash handling
- Service on the bar
- Setting up/clearing down of conference rooms
- Covering 24 hrs room-service
- Ensure the secure close down of the hotel
- Fire warden responsibilities
- First aider responsibilites
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Communicate clearly between the customer, reception and other operating departments - both ways
- Execute cleaning, event room set up, security, safety and Food & Beverage production/delivery tasks to the standard specified
- Ensure shift handover is comprehensive
- Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner, regardless of the time of day or night. Make it memorable
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport
- Action all guest requests in friendly efficient manner‐ with a sense of urgency
- Be fully briefed pre and post shift and be aware of VIP’s or guest with special needs
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
- Ensure that all prescribed and designed process, systems and standards are maintained
- Maintain a safe and secure environment for yourself, guests and colleagues
- Ensure that specific standards for food and beverage specifications and delivery are consistently met and that service delivered to guest rooms is cleared per customer request
- Be fully briefed pre shift and are “tuned in” on the “tone” of service delivery for the shift
- Be vigilant and maintain awareness of emerging risks and be prepared to play a major role in building evacuation if required
- Capture “preferences” from regular guests and update internal systems accordingly
- Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
- Maintain guest balances, cash float balances and comply with relevant credit and finance policy

**Preferred Qualifications**
- Customer service experience.
- Understanding of Microsoft Word and Excel
- Experience working as part of a team where “people” skills were important.
- First Aid at Work
- Basic Food Hygiene Certification

**‘What’s in it for me?’ I hear you ask**
- Hilton worldwide staff discounts
- Regular staff surf sessions
- Store discounts
- Activity access as well as family and friends discounts
- Health Assured Employee Assistance Programme
- Fun and friendly environment
- Monthly service charge
- FFIT Conwy corporate discount

**Additional Information**
- If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking
- Store discount

Work Location: One location