Night Porter

An exciting opportunity has arisen to work at the Hilton Garden Inn and Adventure Parc Snowdonia. Offering great perks, development and an all-round great place to work.

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2021, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

We are now looking for a **Night Porter** who share our passion for Hilton Garden Inn and Adventure Parc Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

To deliver and support exceptional customer service experiences in a safe and secure hotel environment including the Adventure Parc.

**Main Duties and Responsibilities**
- Organise your work/tools to ensure you can deliver excellent customer service ‐particularly at peak activity times
- Be aware of the department standards, goals, objectives and performance
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Communicate clearly between the customer, reception and other operating departments - both ways
- Execute cleaning, event room set up, security, safety and Food & Beverage production/delivery tasks to the standard specified
- Ensure shift handover is comprehensive
- Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner, regardless of the time of day or night. Make it memorable
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport
- Action all guest requests in friendly efficient manner‐ with a sense of urgency
- Be fully briefed pre and post shift and be aware of VIP’s or guest with special needs
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
- Ensure that all prescribed and designed process, systems and standards are maintained
- Maintain a safe and secure environment for yourself, guests and colleagues
- Ensure that specific standards for food and beverage specifications and delivery are consistently met and that service delivered to guest rooms is cleared per customer request
- Be fully briefed pre shift and are “tuned in” on the “tone” of service delivery for the shift
- Be vigilant and maintain awareness of emerging risks and be prepared to play a major role in building evacuation if required
- Capture “preferences” from regular guests and update internal systems accordingly
- Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
- Maintain guest balances, cash float balances and comply with relevant credit and finance policy

**Preferred Qualifications**
- Customer service experience.
- Understanding of Microsoft Word and Excel
- Experience working as part of a team where “people” skills were important.
- First Aid at Work
- Basic Food Hygiene Certification

**Additional Information**
- Standard working hours 5 out of 7 days and to the business needs
- This role requires you to be at the heart of the operation on-site: accordingly, home working will not be considered
- If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
- Great benefits including tips
- Staff surf and discounts across the parc

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking
- Store discount

Ability to commute/relocate:

- Conwy LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person