Product Owner, Complex Lending

6 months ago

London, United Kingdom NatWest Full time

Join us as a Product Owner in Complex Lending
- This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
- You’ll continually identify opportunities to improve and manage the customer journey to deliver increased value and an effortless customer experience
- It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
- Although some of your time will be spent working from home, you’ll also spend two days each month, or as required, working from our London hub to collaborate and connect with your colleagues

**What you'll do**:
As our Product Owner, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.

Day-to-day, you’ll be:

- Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
- Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
- Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
- Making empowered decisions to deliver the prioritised digital journey backlog

**The skills you'll need**:
We’re looking for someone who can put the customer at the heart of what they do and deliver great customer value. You’ll be a keen self starter with a strong sense of commercial drive. Experience in product proposition and process design along with change delivery, and customer experience design would be ideal. You’ll also have an awareness of critical agile capabilities and ways of working.

We’ll also expect:

- A genuine passion for problem solving, supplemented by an understanding of commercial management and analytics, customer data analytics, or segment management and design
- A commitment to driving and delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers
- A desire to identify and envision what the future of digital banking could look like
- A proven ability to adapt to quickly changing environments
- A talented communicator who can inspire and engage both customers and colleagues

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