Dealer Services Support Administrator

6 months ago

Bristol, United Kingdom ALD Automotive Full time

In May, we finalised our acquisition of LeasePlan, making us the global leader of our industry. Our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs.
For us to be successful, we’ll continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us.

**Key Purpose/About the role**
- Responsible for the provision of an excellent onboarding experience for Customers, Dealers and Brokers, the Dealer Services Support team will ensure all new deals are processed efficiently and in line with the published SLA.
- Ensuring new deals are processed in line with the requirements of the onboarding channel and partner. Working closely with account managers to improve the customer experience.
- Ensuring the payment method is set up in a timely manner for all newly processed deals.

**Summary of Responsibilities**
- Process financial packs received for new and used vehicle sales ensuring all required documents are present, legible and have been signed as required.
- Ensure consistent delivery of agreed Dealer Services Key Performance Indicators (KPIs) - Assist the team leader with the implementation of new processes, using your initiative to identify process improvements.
- Take ownership of ensuring all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales.
- Develop knowledge and expertise in relation to products, processes, and systems to enable maximum effectiveness in role
- Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.

**Skills and Experience**
- Previous experience of working in a fast-paced customer services role, whilst administrative experience would be advantageous it is not a prerequisite.
- The ability to put yourself in the customers shoes and be confident and competent to communicate with them in the way in which is best for the customer.
- Self-motivated and able to use own initiative to take ownership of customer and dealer queries and concerns.
- Evidence of strong levels of literacy and numeracy
- Excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines with a high level of accuracy.
- Highly competent in Microsoft office with particular focus on Word and Excel.
- Don’t meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need_

**What we can offer **
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work / CSR Initiatives
Excellent CSR agenda - Ecovadis certification
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Re:lease Colleague Car Scheme
Enhanced parental leave
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning / time towards to your CPD
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive / collaborative culture

**Why ALD Automotive?**
ALD Automotive and LeasePlan have come together to form one company and begin a new chapter in our development together to create the leading sustainable global mobility player. With a shared commitment to innovation, customer service, and employee development, we are excited to leverage our combined expertise, resources, and capabilities to deliver unparalleled value and service to our customers. By combining our strengths and talent, we are uniquely positioned to provide best-in-class mobility solutions to our clients worldwide. Our combined strengths will drive us forward to create a leading sustainable global mobility player.
Our employees play an important role in achieving this goal. By joining our team, you'll have the opportunity to be part of an exciting journey and contribute towards developing innovative mobility solutions and towards a more sustainable world.

Company Car Leasing & Vehicle Leasing | ALD Automotive UK

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