Practice Support Administrator

6 months ago


Bristol, United Kingdom BrisDoc Healthcare Services Full time

You will undertake a variety of administrative duties to support and cover 3 roles in the Support Services Team: These roles are:

- Medical Records Administrator
- Results & Recalls Administrator
- Document Administrator

You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures. Attendance at monthly team meetings and periodic training days is mandatory except in exceptional circumstances. The Practice will commit to publishing a team meeting schedule and to provide adequate notice for any training days.

The role of Support Administrator will work 5 days per week in our Support Services team.

Successful applicants in this role will have experience working in a multi-disciplinary administrative role and will be able to effectively manage conflicting priorities.

At Charlotte Keel, we have a growing patient population of over 17,000 patients. Our practice is at the vibrant & colourful heart of Bristol’s inner city, serving a population from all corners of the world and from all walks of life. Our largest ethnic minority groups come from the Caribbean, the Asian subcontinent and Somalia and we increasingly see people from a huge range of countries. We serve patients who are settled, doing well in life and who seek help to ensure they remain in the very best of health; we also serve patients who are struggling with alcohol or drugs and seeking help to begin piecing their life together.

As a practice, we believe passionately in responding to all of our patients’ cultural & social agendas. We work closely with a broad & enthusiastic team to help us to do this. As well as the usual range of primary health care team members we have interpreters, drug project liaison workers, counsellors, and many other members in the wider team here. We use EMIS web. Our team is enthusiastic and friendly and we place a strong emphasis on a supportive environment
- Scan paper documents and download electronic documents
- Electronically file documents on relevant patient record
- Identify relevant clinical information contained in documents and code the patient record on the Practice clinical system accordingly
- Work-flow the document to the most appropriate clinician
- Code additional document content onto the patient record at the request of clinicians
- Request blood tests requested by secondary care
- Assist with other roles in the team when required: Medical Records and Reports/Summarising/Referrals/Patient Recalls
- Perform any other duty as reasonably requested


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