Customer Service Advisor
3 weeks ago
Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025.
**Customer Service Advisor****:
- Nights**
Are you friendly, empathetic and customer focused, looking to work nights?
**The role**
Joining our nights team, you'll be the first point of contact for small business owners all over the UK & US. Our customers are trying to build their businesses, and we don't want to get in the way. You'll solve problems, fix things that aren't working for them, and give them a leg up when they need it. Most importantly, you'll be able to listen to our customers and understand from them how we can build a better business.
Our shift patterns are 6pm-6am and 8pm-8am and you get 7 days off every 4 weeks Our rota is on a four week cycle which looks like:
- Week one - 4 on, 3 off
- Week two - 3 on, 1 off, 3 on
- Week three - 3 off, 4 on
- Week four - 7 days off
**What we're looking for**
- Customer service experience (will consider other industries)
- Willing to work nights
- Passion for the customer journey
- Empathy
- A friendly and caring nature
**What you'll get in return**
- Basic salary of £25,000
- £1000 annual learning budget to spend on your personal development
- Anniversary rewards
- Cycle to work scheme
- 210 hours annual leave per annum
We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.
Check out more of our benefits, values and mission here.
If you want to keep updated on future opportunities at Capital on Tap follow our company page here.
**Diversity and Inclusion**:
**How to Apply**:
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