Weekend Retail Supervisor

4 weeks ago

Tetbury, United Kingdom Friends of Westonbirt Arboretum Enterprises Ltd Full time

**FRIENDS OF WESTONBIRT ARBORETUM ENTERPRISES LTD**

**Weekend Retail Supervisor (14-16 hours per week)**

Are you passionate about providing an exceptional customer experience? Do you thrive on thinking on your feet in a fast paced and stimulating environment? If so, you could be joining our team as a Weekend Retail Supervisor

**About the role**

Working in the Westonbirt Shop is at the front line of raising funds to help us support The National Arboretum to protect trees and enrich lives. The Westonbirt Shop is a bright and welcoming space, known for its array of stunning locally sourced, unique and eco-friendly product ranges.

As our Weekend Retail Supervisor your passion for outstanding customer interaction will serve you well in managing the day-to-day operations of the shop over the weekend. In the absence of the Managers you will often be the main supervisory staff on Saturdays and Sundays and you will be comfortable in this accountable and autonomous role. You’ll also be working with teams across the site to ensure the shop is an integral part of the visitor experience.

Our Retail Team are in a key position to share the amazing work we support through membership, donations and shop profits, which are donated to the Friends of Westonbirt Arboretum (The Friends) charity to support visionary projects at the arboretum. Your proactive approach will motivate your colleagues to champion the work taking place at Westonbirt Arboretum and proudly talk about how customers can further support the arboretum’s cause through The Friends.

As our Weekend Retail Supervisor you will have a love of working with people and a desire to provide an excellent service. You will acknowledge, welcome and proactively engage every visitor, helping them to find and fall in love with our products and advise them on their purchases. The key objectives are to provide customers with a welcoming and enjoyable shopping experience, in a confident and friendly manner whilst ensuring cash and stock handling procedures are adhered to at all times.

**Main Duties include**:

- Maintaining excellent presentation in the Shop which includes creating appealing and eye-catching visual displays both interior and exterior, that lead the customer through the entire store
- Face to face customer service which will include answering questions on membership and the wider site as well as dealing with sales
- Processing cash and card transactions including cashing up
- To develop knowledge of products, including new lines and offers, and to share that knowledge with customers and other colleagues in a confident manner
- Opening and locking up of the Shop
- To provide advice and support to the team of Casual Retail Assistants (Bank Staff) ensuring that all colleagues are working in a productive manner
- Abiding by all FoWA Enterprises Health and Safety policies, COSHH to ensure a safe working environment for customers and colleagues
- Working with Forestry England to look after the visitor and the site
- Flexible to work additional hours when required

**About Westonbirt Arboretum**

Westonbirt, The National Arboretum is world-renowned as one of Britain's finest tree collections. With over 600 acres homing 15,000 specimens and 2,500 tree species from all over the world, including rare and endangered trees, the arboretum plays a vital part in research and conservation, and is a popular visitor attraction, drawing over 500,000 visitors each year.

The Friends of Westonbirt Arboretum (FoWA) is a charity that employs a small team of staff to nurture and grow our community of over 36,000 supporters and to further public enjoyment and knowledge of Westonbirt. The Friends work closely with Forestry England (FE) to support and develop Westonbirt Arboretum as both organisations work towards accomplishing our joint 10-Year Vision for Westonbirt to be a world leader in trees. In 2020 the charity formed an enterprise strand, which is now responsible for managing and running the Westonbirt Shop.

1. Up-to-date CV

**Closing Date**: 5pm on 21 April 2024

Friends of Westonbirt Arboretum, Westonbirt, The National Arboretum, Tetbury GL8 8QS
Registered Charity number 293190.

**Job Type**: Part-time

**Salary**: £11.80 per hour

Expected hours: 14 - 16 per week

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Every weekend
- Weekends only

Ability to commute/relocate:

- Tetbury, GL8 8QS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail: 1 year (preferred)

Work Location: In person

Application deadline: 21/04/2024
Reference ID: FOWA - WRS2024

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