Call Centre Agent
7 months ago
Location: Norwich, Norfolk
Role title: Appointment Generator
**Salary**: £20,319 + £8,000 bonus. £28,319 OTE
Hours: 37.5 hours, 1 weekend in 4 ( with 2 days off in the week). Varied opening hours 9-5,
10-6, 11-7, 12-8 given on a rota in advance
Other: Hybrid role - 2 days in the office, the rest from home
About Our Client:
A key requirement of the role is to be capable of managing expectations in a friendly and
engaging manner reflecting the ethos of the business whilst maintaining a strong target
driven focus.
**Your Responsibilities**:
- Making outbound calls
- Building rapport with customers
- Updating the CRM system
- Meeting KPI’s
- WARM CALLING ONLY
In addition, the following key skills are essential:
- Excellent verbal and written communication skills
- Great telephone manner
- Confident and ambitious
**Benefits**:
23 Days plus bank holidays, increasing to 25 days plus Bank Holidays after 2 years of service.
An additional day is given each year to be taken on or near your birthday. Hybrid Role - 2 days in the office, the rest from home
**Application and interviews**:
**Salary**: Up to £28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Norwich (required)
Work Location: Hybrid remote in Norwich
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