See more Collapse

IT Support Desk Engineer

2 months ago

Birmingham, United Kingdom Pertemps Birmingham Commercial Full time

I am recruiting for an IT Support Desk Engineer to work for a warm and welcoming IT business based in Northeast Birmingham. This will require an experienced Customer Service individual with a technical background and will be hybrid working.
**Responsibilities/duties**:

- Logging and updating Support Tickets for Customer Issues
- Escalating Support Ticket to senior members of the support desk
- Remote support and maintenance across customers PCs
- Analysing Calls
- Repairing faulty laptops and PCs

**For this position you will need the following Experience**:

- Must have 3 years’ experience in a similar role
- Able to raise and update IT issues
- Technical Knowledge
- Customer focused skills
- Microsoft Certification (desired)

**Technical Knowledge that is required for the role**:

- Windows 10 - Installation, Configuration & Troubleshooting
- Windows Server - Active Directory, Group Policy, Permissions etc
- Microsoft 365 - Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
- Microsoft Office - Installation & Troubleshooting
- Backup Solutions - Configuration & Troubleshooting
- Anti-Virus - Configuration & Troubleshooting
- Networking - TCPIP, DNS, DHCP, troubleshooting
- Hyper-V - Admin & Troubleshooting (desirable)
- WiFi - Ubiquiti (desirable)
- Firewalls - SonicWall (desirable)
- SQL Management (desirable)
- PowerShell (desirable)

**Package**:

- Salary based on experience.
- Full-time (8:30am till 5:30pm Monday to Friday)
- Work Location: Office & Home
- 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)
- Westfield Healthcare Cover
- Employers Pension
- Training, Development & Growth Plans
Key Skills:

- Second line IT support
- IT Desk Engineer
- IT Customer Service

We have other current jobs related to this field that you can find below

  • Service Desk Dispatcher

    4 weeks ago

    Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...

  • Service Desk Dispatcher

    2 days ago

    Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...

  • Service Desk Dispatcher

    2 weeks ago

    Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • IT Service Desk Operator

    2 weeks ago

    Birmingham, United Kingdom Vertex IT Solutions Full time

    **The vacancy** **Hours: 35 hours per week/70 hours over two weeks (nine day fortnight)** We pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our...

  • IT 1st Line Service Desk Support

    2 weeks ago

    Birmingham, United Kingdom Experis LTD Full time

    1st Line Service Desk Engineer (Remote) Contract Type: 3 Months Inside IR35 1st Line Service Desk Engineer to join our team on a remote basis. As a Service Desk Engineer, you will be responsible for providing technical support to over 500 users across our organisation, resolving issues related to hardware, software, and network...

  • 1st Line Service Desk Engineer

    4 weeks ago

    Birmingham, United Kingdom Air IT Full time

    Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to...

  • 1st Line Service Desk Engineer

    3 weeks ago

    Birmingham, United Kingdom Air IT Full time

    Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to...

  • IT Service Desk Team Leader

    2 weeks ago

    Birmingham, United Kingdom vertex-it-solutions Full time

    IT Service Desk Team Leader Information Technology and Systems **Business Stream/Department** Information Technology **Reports to** IT Service Support Manager **Direct (and indirect) Reports** Yes **Travel** Occasional - 2 Days in the office **Job Purpose** To develop, support and mature our IT Service Desk function, taking on an active role in...

  • Junior 1st/2nd Line IT Support Engineer

    3 weeks ago

    Birmingham, United Kingdom IT Talent Solutions Ltd Full time

    Location: Birmingham, UK Contract Type: Inside IR35 Are you a tech enthusiast passionate about delivering quality IT support? Join our public sector client's team as a 1st/2nd Line IT Support Engineer and play an important role in providing seamless IT service desk support, centrally located in Birmingham Please Note: A Standard DBS or eligibility to obtain...

  • IT Service Desk Engineer

    2 months ago

    Birmingham, United Kingdom In Technology Group Limited Full time

    **Job Title**: IT Service Desk Engineer **Location**: Birmingham **Salary**: £25,000 My client is a rapidly expanding Managed Service Provider, and we are currently recruiting for an IT Service Desk Engineer to join our team in Birmingham. The IT Service Desk Engineer will be responsible for the provision of technical support and guidance to our...

  • IT Support

    3 weeks ago

    Birmingham, United Kingdom Network IT Full time

    Network IT is recruiting for an NHS client of ours, who require some additional IT Support during a busy project period. They will be looking for IT support at a 1st line level to work on a busy service desk, supporting a large user base.   You will be working on various 1st line support activities for the internal NHS systems (EPR’s etc) along with some...

  • Junior 1st/2nd Line IT Support Engineer

    3 weeks ago

    Birmingham, Birmingham, United Kingdom IT Talent Solutions Ltd Full time

    Location: Birmingham, UKContract Type: Inside IR35Are you a tech enthusiast passionate about delivering quality IT support?Join our public sector client's team as a 1st/2nd Line IT Support Engineer and play an important role in providing seamless IT service desk support, centrally located in BirminghamPlease Note:A Standard DBS or eligibility to obtain one...

  • Domestic Appliance Senior Desk Engineer

    2 months ago

    Birmingham, United Kingdom Connect Full time

    Here at Connect (Screwfix Spares Limited) our aim is to be the first choice for home appliance, after sales service, spare parts and accessories We have an exciting opportunity for a Senior Desk Engineer to join our ever expanding business. As our Senior Desk Engineer Service Operations, your primary role will be to provide technical support for our...

  • Domestic Appliance Senior Desk Engineer

    3 weeks ago

    Birmingham, United Kingdom Connect Full time

    Here at Connect (Screwfix Spares Limited) our aim is to be the first choice for home appliance, after sales service, spare parts and accessories We have an exciting opportunity for a Senior Desk Engineer to join our ever expanding business. As our Senior Desk Engineer Service Operations, your primary role will be to provide technical support for our...

  • Domestic Appliance Senior Desk Engineer

    2 months ago

    Birmingham, United Kingdom Connect Full time

    Here at Connect (Screwfix Spares Limited) our aim is to be the first choice for home appliance, after sales service, spare parts and accessoriesWe have an exciting opportunity for a Senior Desk Engineer to join our ever expanding business. As our Senior Desk Engineer Service Operations, your primary role will be to provide technical support for our...

  • Domestic Appliance Senior Desk Engineer

    2 months ago

    Birmingham, United Kingdom Connect Full time

    Here at Connect (Screwfix Spares Limited) our aim is to be the first choice for home appliance, after sales service, spare parts and accessoriesWe have an exciting opportunity for a Senior Desk Engineer to join our ever expanding business. As our Senior Desk Engineer Service Operations, your primary role will be to provide technical support for our...

  • Domestic Appliance Senior Desk Engineer

    3 weeks ago

    Birmingham, United Kingdom Connect Full time

    Here at Connect (Screwfix Spares Limited) our aim is to be the first choice for home appliance, after sales service, spare parts and accessoriesWe have an exciting opportunity for a Senior Desk Engineer to join our ever expanding business. As our Senior Desk Engineer Service Operations, your primary role will be to provide technical support for our...

  • Help Desk Support

    6 days ago

    Birmingham, United Kingdom Juice Personnel Full time

    **Purpose of the Job** In this role, you will work as part of the help desk team. You main duties will be working in an office environment which offers free secure parking. You will be receiving calls from the NEC site teams to raise jobs / chase updates / contacting engineers/ chasing contractors for updates - Liaising with your line manager. - Onsite...

  • Domestic Appliance Senior Desk Engineer

    4 weeks ago

    Birmingham, United Kingdom Connect Full time

    Here at Connect (Screwfix Spares Limited) our aim is to be the first choice for home appliance, after sales service, spare parts and accessories We have an exciting opportunity for a Senior Desk Engineer to join our ever expanding business. As our Senior Desk Engineer Service Operations, your primary role will be to provide technical support for our...

  • Junior 1st/2nd Line IT Support Engineer

    5 days ago

    Birmingham, United Kingdom IT Talent Solutions Ltd Full time

    Location: Birmingham, UKContract Type: Inside IR35Position: 1st/2nd Line IT Support EngineerLove technology and solving IT issues? Join our client's team in Birmingham as a 1st/2nd Line IT Support Engineer. Be the go-to person for IT service desk support.Please Note: A Standard DBS or eligibility to obtain one is required for this position.Why choose this...