Care Coordinator

To act as first point of contact and representative for the practice either by telephone or face to face. Liaise with all groups including but not exclusive to patients, trade people, pharmacies, clinical staff, outside providers Welcome visitors by greeting them, in person or on the telephone, answering or referring inquiries. Direct visitors by maintaining employee and department directories; giving instructions. Maintain security by following procedures, monitoring logbooks.

Booking appointments and signposting patients to the correct services to enable self-care, over the phone and face to face at the reception desk. Producing the appointment and information letters / leaflets for service users. Ensuring the front reception is clean, tidy, and professional in appearance. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

Be aware of personal, practice and patient safety. Use conflict resolution skills as required and know where the panic alarms are and how to respond should on go off. Actively running the diary by booking, moving, changing, and arriving patient. Facilitates patient flow by notifying the clinicians of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

Add appropriate home visits along with information for clinical team. Be able to amend and add information such as BP and smoking statuses to QOF requirements. Entering accurate, relevant, concise data/details into the patient record and transferring messages to the appropriate person through nominated pathways i.e., task. Completing returned task requests, and relaying accurate information to nominated people Re-visiting computerised records to ensure accuracy of information entered Use accurx to full potential by sending/ requesting information and dealing with responses succinctly.

All these processes will be overviewed by the GPs for assurance and safety. Updating patient records with nominated pharmacy, including out of area holiday requests. Liaising with the District Nurses and other clinicians to ensure housebound patients are reviewed. Sending appropriate electronic referrals.

Upholding the practice policies and guidance on Confidentiality, Health and Safety, Infection control and equality and diversity. Completion of mandatory training in a timely manner, ensuring updated at appropriate time periods and attendance on a minimum basis of two staff meetings per annum. (Where off duty this will be reimbursed).