2nd/3rd Line Support Engineer

1 week ago


Ampthill, United Kingdom Hello Recruitment Associates Ltd Full time

2nd/3rd Line Support Engineer - IT Solutions - Ampthill - £22000 - £28000 depending on experience

Hello Recruitment are delighted to be recruiting a 2nd/3rd Line Support Engineer for a rapidly expanding IT solutions business based on the outskirts of Ampthill, Beds.

The client is eager to get a suitable person quickly and is seeking the following criteria:
You will be working for a successful Managed Service Provider who have rapid growth plans for the future. The role will provide telephone, remote and onsite support to a range of customers.

**Main Duties of the Role**

Provide telephone and remote support at desktop and server level.

Visiting client sites to resolve problems and install new equipment.

Managing support tickets through to completion.

Manage server / MS365 / SharePoint installations and migration.

Record and maintain technical records and documentation.

Proactively maintain client systems and responding to monitoring alerts.

**Skills**

MS Office Applications

Office 365 Setup, Configuration and Management

Backup Technologies

Windows 10 and Windows 7

VPN configurations and management

Virtualisation software such as Hyper-V

Windows Server 2019 / 2016 / 2012

Active Directory, DHCP and DNS, TCP / IP

Network Infrastructure (Switches, Routers and Firewalls)

Good Telephone manner

Experience working in a fast-paced environment

Strong customer service skills

Strong written and communication skills

Clean driving license and own car

This role has a wide salary band from £22,000 to £28,000 depending on experience.



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