IT Manager

2 days ago

Ampthill, United Kingdom La Fosse Full time

Position: IT Manager

Company: Confidential B2C Ecommerce Client

Location: Hybrid working, 2 days per week in office

Reporting to: CTO

This role is for a company focused on improving lives through scientifically backed supplements. Their flagship product is a market leader in its category, supporting the health and mobility of pets. With an ambitious mission, the company operates in a fast-paced, high-growth environment and has a track record of rapid expansion over the past two years. The goal is to become the most trusted brand in their sector globally.

The IT Manager will join a growing technology team dedicated to delivering customer-centric solutions and support for core business systems. The role includes building and managing a team of subject matter experts while overseeing key IT infrastructure and services.

Key Responsibilities:

  • Oversee IT infrastructure, business applications, and end-user support services across the organisation.
  • Manage the performance and relationship with external 3rd-party managed service providers.
  • Act as a key stakeholder in managing 3rd-party vendor relationships.
  • Develop and enforce IT policies, ensuring alignment with company procedures.
  • Drive improvements in the technology landscape to reduce risks and stay updated with advancements.
  • Manage the IT budget, optimising costs for technology services and solutions.
  • Provide hands-on technical expertise for implementations and issue resolution.
  • Serve as the escalation point for complex technical issues.
  • Propose innovative solutions for process and cost efficiencies.

Key Skills and Experience:

  • 5+ years in a senior technical role (e.g., Senior Technical Engineer, IT Lead, IT Manager).
  • Leadership experience managing a small team of support engineers.
  • Proficiency in Microsoft technologies (M365, MS Azure).
  • Networking expertise (WAN, LAN, VPNs, Switching, Routing).
  • Familiarity with ERP/CRM systems.
  • Knowledge of infrastructure scripting (PowerShell, Python).
  • Strong technical management skills and knowledge of hardware/software systems.
  • A proactive and motivated approach to project delivery.

Desired Skills and Experience (Not Essential):

  • Experience with RESTful APIs and scripting languages.
  • Background in small, dynamic teams or eCommerce environments.
  • Ability to set up infrastructure from scratch and develop and expand a team

The client cannot offer sponsorship at this time. For more information please share your CV with me at Kamni.Sharma@lafosse.com.