Fm Help Desk Operative

6 days ago

Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

FM Help Desk Operative
It'd be amazing if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you'll be doing:

- Delivering great customer service to our clients and contractors
- Building outstanding working relationships with our clients, contractors and other functions within the business
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors daily, to minimise overdue work
- Challenging unnecessary call-outs and response times
- Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues
- Operating and being measured against business KPIs
- Demonstrating professionalism at all times
To be successful you'll need to be:

- Highly IT literate
- Confident, efficient and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for ways we can do things better
- Ambitious and keen to progress
We'll give you full training as part of your induction as well as the opportunity to make the role your own. You'll be part of a close, fun team and be fundamental to shaping the future success of Customer Care, and of course your own career aspirations
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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