Application Support Analyst

3 days ago


Gloucestershire, United Kingdom Modis Full time

**Application Support Analyst**
- **Salary**:

- up to £26,000 dependant on experience
- **Location -** Gloucester (hybrid working - 2 days a week in the office ideally)
- **Job Type -** Full Time, Permanent

**The Role**:
You will gain exposure to several disciplines, including Application support and operational advice, software installation and configuration, databases and reporting and delivering Software as a Service (SAAS).

**Responsibilities**:

- Deal with incoming customer support requests, logging and updating tickets where appropriate
- Escalate Incidents; Problems; Enhancement Requests and business opportunities to the relevant departments
- Assist the Development Team with testing, documentation and feedback as required
- Ensure that internal systems are kept up to date
- Assist with the updating and day-to-day management of the Software as a Service platform

**Key Skills and Experience required**:

- Broad understanding of IT
- Experience or qualifications in one or more of the following: Networking, Windows Server, Crystal Reports, SQL
- Strong systems fault-finding and analytical skills
- An ability to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues
- Creative and innovative problem solver

**Desirable skills**:

- Associate (or higher) degree in computer science
- Scripting/programming experience, ideally JavaScript, C# and/or Python
- Working knowledge of RESTful API's
- Good knowledge of debugging tools, such as Chrome DevTools
- ITIL Certified

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.



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