System Support Analyst
3 weeks ago
Job Title: System Support Analyst – Liquidlogic
Location: Remote (Occasional on-site visits required)
Contract Length: 3 months (with potential extension)
Rate: Competitive daily rate (DOE)
Start Date: ASAP
About the Role:
We are seeking an experienced and proactive System Support Contractor to join our team, specialising in Liquidlogic systems. In this role, you will provide crucial support to ensure the system runs efficiently and meets the needs of our organisation. The ideal candidate will have a strong understanding of Liquidlogic software and be able to offer solutions to a range of technical challenges.
Key Responsibilities:
- Provide 2nd/3rd line support for the Liquidlogic system.
- Troubleshoot and resolve system issues promptly to minimise downtime.
- Perform system maintenance, updates, and testing to ensure optimal performance.
- Assist with system configuration, modifications, and customisation as needed.
- Collaborate with internal teams to improve the overall user experience and system functionality.
- Document and report issues, solutions, and system enhancements.
Skills & Experience:
- Strong experience with Liquidlogic systems, including technical support and troubleshooting.
- Proven ability to work with database systems (SQL experience is advantageous).
- Previous experience in a similar support role, ideally within a local authority or public sector setting.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- Strong organisational and time-management skills, with the ability to manage multiple priorities.
Desirable:
- Knowledge of other social care applications or systems.
- Familiarity with service management tools and frameworks (e.g. ITIL).
- Experience with data integration or migration projects.
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