Support Analyst Windows Networking
4 days ago
3 rd Line Cisco Support Analyst
We require a 3 rd Level Cisco Support Analyst for our Client based in Gloucester.
You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3 rd line support level.
The responsibilities include developing the network design in conjunction with Product Management.
To implement the network design in chosen locations.
Work with Product Management to design the support processes and communicate these out to the support teams within Nine.
To support partners in the implementation and support of their own customer installations including some out of hours on call duty.
To monitor and maintain the hosted infrastructure and respond to and resolve any faults that may arise using diagnostic tools and vendor support.
Cisco, Microsoft, Linux and other relevant certifications
Server administration including Windows and Linux
Proficient in the operation and management of routers and switches (qualified to CCNA or equivalent)
In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and delivery and support of voice applications using these technologies
Strong working knowledge of data communications including:
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