Customer Experience Officer

4 weeks ago


Taunton, United Kingdom Somerset County Council Full time

**Why should I choose Somerset County Council?**
Good question.

Well, for a start, we’re a hugely ambitious council, committed to improving lives for the residents, communities and businesses of Somerset.

And that’s why we’re working so hard to build a sustainable organisation with a culture that rewards, values and recognises our staff, and gives everyone here the opportunity to grow and develop, personally and professionally.

If you’re looking for a place where you work truly matters - where YOU truly matter - we might be just right for you.

We also promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.

**What will I be doing?**
We’re working to improve the lives of all residents of Somerset - and as a **Customer Experience Officer**, you’ll be a key part of that. Your day-to-day work will involve:

- Advising and supporting services about the complaints handling process
- Reviewing complaints at stage 2 of the corporate and Children’s Social Care statutory process
- With colleagues providing training and guidance to staff on best practice

You will join a team who are passionate and committed to providing customers with a quality service. You will work specifically with the Officer with expert knowledge of Children’s Services but may be required to support other colleagues as required.

**What kind of experience or qualifications do I need?**
We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have some knowledge of Children’s Social Care and in particular SEND services

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

**What will I be offered in return?**
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

- We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
- Generous annual leave allowance, with the opportunity to purchase additional leave
- Staff discounts in gyms.
- Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
- Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
- A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
- My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

**Anything else I should know?**
The salary range for this role is £16,869 to £19,038 per annum for 22 hours per week

For further information or an informal discussion about this exciting opportunity, please contact **Kath Wevell, Team Leader, on 01823 359086 or Rebecca Martin, Service Manager, on 01823 356257.**

From 1 April 2023 the County and District councils in Somerset will be replaced by a new single unitary authority - Somerset Council. It’s an exciting time to join us as we work together with the four district councils to deliver the new council for Somerset.

Job Reference: SCC04013



  • Taunton, United Kingdom Akton Recruitment Ltd Full time

    Customer Services Officer Akton Recruitment has an opening for a Customer Services Officer We're looking for passionate Customer Service Officer to join our award-winning Customer Contact Centre. This is an exciting time to join us. Our team is growing, to support the Local Government reorganisation plan, whereby from 1 April 2023 the County and District...


  • Taunton, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 264486**Salary**: - £73,000 - £110,000**Job grade**: - SCS Pay Band 1**Contract type**: - Permanent**Business area**: - UK Hydrographic Office**Type of role**: - Analytical - Business Management and Improvement - Commercial - Communications / Marketing - Conflict Advisers - Contact Centre - Customer Insight -...


  • Taunton, United Kingdom Essential Employment Full time

    Customer Service Officer (Hybrid) needed in Taunton, £12.38ph PAYE - Reference: RQ1277628 Customer Services act as the ‘front door’ for customers needing assistance with all services.This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of service including; Elections, Waste, Council...


  • Taunton, United Kingdom WPA (Western Provident Association) Full time

    **Customer Support Officer (CSO)** We have an exciting opportunity to join our fantastic team. The starting salary is a minimum of £22,773, rising to £23,890 post probation with an annual non-contractual bonus also being available. We support and encourage internal progression, meaning that your future salary could be circa £28.5K. **About us**: WPA are...


  • Taunton, United Kingdom Novax Recruitment Ltd Full time

    Customer Service/Business Support Officer Taunton £11.50 per hour Full Time Contract Novax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours. The job: * Responsible for receiving and administering all housing complaints into the service within set timescales. * Interrogating...


  • Taunton, United Kingdom Computeam Ltd Full time

    **Customer Support Officer ( IT Sector)** **Salary £24,000 - £26,000** **Technology’s Best Companies To Work For, 2023** **Best Companies Index, Top Ten, 2023** **Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past...


  • Taunton, United Kingdom Novax Recruitment Ltd Full time

    Customer Service/Business Support OfficerTaunton£11.50 per hourFull Time ContractNovax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours.The job:* Responsible for receiving and administering all housing complaints into the service within set timescales.* Interrogating in-house...


  • Taunton, United Kingdom Novax Recruitment Ltd Full time

    Customer Service/Business Support Officer Taunton 11.50 per hour Full Time Contract Novax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours. The job: Responsible for receiving and administering all housing complaints into the service within set timescales. Interrogating...


  • Taunton, United Kingdom Otter South West Ltd Full time

    We are looking for an enthusiastic and committed Admin Assistant to work as part of a small and close knit reception/Admin team in a busy plumbing & heating company. Your main duties will cover being the first point of contact for our customers, answering the phones, dealing with enquiries and booking work in and managing the work load of the engineers,...


  • Taunton, United Kingdom Novax Recruitment Ltd Full time

    Customer Service/Business Support OfficerTaunton£11.50 per hourFull Time ContractNovax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours.The job:* Responsible for receiving and administering all housing complaints into the service within set timescales.* Interrogating in-house...


  • Taunton, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Taunton Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484...


  • Taunton, United Kingdom AKTON Resourcing Ltd Full time

    Housing Customer Services & Business Support Officer Taunton Job Role The emphasis of the role throughout the period will be on providing a business support service within the housing service, complying with specialist and statutory frameworks. To provide administrative support for a team of case managers who are providing support and housing management...


  • Taunton, United Kingdom AKTON Resourcing Ltd Full time

    Housing Customer Services & Business Support Officer Taunton Job Role The emphasis of the role throughout the period will be on providing a business support service within the housing service, complying with specialist and statutory frameworks. To provide administrative support for a team of case managers who are providing support and housing management...


  • Taunton, United Kingdom AKTON Resourcing Ltd Full time

    Housing Customer Services & Business Support OfficerTauntonJob Role The emphasis of the role throughout the period will be on providing a business support service within the housing service, complying with specialist and statutory frameworks.To provide administrative support for a team of case managers who are providing support and housing management...

  • Customer Supporter

    1 day ago


    Taunton, United Kingdom Sanctuary Group Full time

    **Wilton Orchard,** **Taunton,** **TA1 3SA** **£11. 90 per hour** **20 hours per week** Sanctuary Supported Living is delighted to be recruiting for a Customer Supporter at our Retirement Communities Service, Elizabeth House, Taunton. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of...


  • Taunton, United Kingdom AKTON Resourcing Ltd Full time

    Housing Customer Services & Business Support Officer Taunton Job Role The emphasis of the role throughout the period will be on providing a business support service within the housing service, complying with specialist and statutory frameworks. To provide administrative support for a team of case managers who are providing support and housing...


  • Taunton, United Kingdom Connells Group Full time

    We’re looking for a **Customer Service Advisor** to support our fantastic **Lettings** team in **Taunton**. As our **Customer Service Advisor** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a **Lettings...


  • Taunton, United Kingdom Colbern Limited Full time

    Customer Service OfficerTauntonContract£12.38 per hourOur client is looking for an experienced Customer Service Officer.Customer Services act as the ‘front door’ for customers needing assistance with all services provided by Somerset CouncilThis is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad...


  • Taunton, United Kingdom Colbern Limited Full time

    Customer Service OfficerTauntonContract£12.38 per hourOur client is looking for an experienced Customer Service Officer.Customer Services act as the ‘front door’ for customers needing assistance with all services provided by Somerset CouncilThis is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad...

  • Customer Supporter

    2 days ago


    Taunton, United Kingdom Sanctuary Supported Living Full time

    Location: Taunton, Somerset, GB, TA1 3SA- Department: Health and Social Care (Maintenance, Driving and S- Operation: Sanctuary Supported Living- Closing Date: 07/07/2024- Salary: £11.90 / hour- Requisition: 218851**Customer Supporter** **Elizabeth House,** **Wilton Orchard,** **Taunton,** **TA1 3SA** **£11.90 per hour** **20 hours per...