Sales & Customer Service

3 weeks ago


Wolverhampton, United Kingdom Bridge of Hope Full time

£25,000 Per Annum
Monday-Friday 9am-5.30pm
Wolverhampton
Permanent
This is a very exciting role for an innovative and experienced individual, to grow within my client's business at a time of expansion. Reporting to Senior Sales and Customer Services and being part of friendly team. We are looking for someone who is self-motivated, articulate and customer focused. The main aim of the Customer Services Representative is to provide excellent service and to meet and exceed our customers' requirements as well as achieving sales growth.
Job Duties
- Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
- Regularly updating the customer database to ensure that all details are up to date and accurate.
- Advising customers of available products and offering alternatives that best fit their needs.
- Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
- Log customer issues as well as responding to and solving customer problems / queries / complaints.
- General administrative duties.
- You'll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.
- You will need to have good time management skills and able to prioritise your workload.
- The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
- The ability to use own initiative.
- Work accurately with attention for detail.
- Self-motivated and passionate.
- Enthusiastic and an effective team member.
- Excellent investigative and problem-solving skills.

Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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