Client Advisor
5 months ago
**Job Title: Client Advisor**
**Company: ETMAD**
**Location: Edinburgh**
**Position Overview**: ETMAD is seeking a motivated and client-focused Client Advisor to join our team in Edinburgh. The Client Advisor will be responsible for building strong relationships with our clients, providing personalized advice, and ensuring exceptional service delivery. This role requires a proactive approach, excellent communication skills, and a deep understanding of our products and services.
**Key Responsibilities**:
- Build and maintain strong relationships with clients to understand their needs and preferences
- Provide expert advice on our products and services, ensuring clients receive tailored solutions
- Respond promptly and professionally to client inquiries and concerns
- Collaborate with other departments to resolve client issues and escalate when necessary
- Identify opportunities for upselling and cross-selling our products and services
- Prepare and deliver presentations or demonstrations to clients as needed
- Stay updated on industry trends and product knowledge to effectively advise clients
- Maintain accurate records of client interactions and transactions
- Participate in training and development sessions to enhance skills and knowledge
- Contribute to team goals and assist with special projects as assigned
**Qualifications**:
- Proven experience as a client advisor, sales representative, or similar role
- Strong understanding of customer relationship management (CRM) practices
- Excellent communication and negotiation skills
- Ability to build rapport and trust with clients
- Proficiency in Microsoft Office Suite and CRM software
- Results-driven and customer-focused mindset
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred
**Benefits**:
- Competitive salary with performance-based incentives
- Comprehensive benefits package
- Opportunities for professional development and career growth
- Collaborative and inclusive work environment
- Convenient location in Edinburgh
Pay: £13.00-£14.50 per hour
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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