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Luxury Client Advisor
2 months ago
Job Purpose
At Burberry, we believe in crafting exceptional experiences for our discerning clientele. As a Luxury Client Advisor, you will play a pivotal role in building lasting relationships with clients, delivering personalized service, and exceeding sales targets within our prestigious retail environment.
Responsibilities
- Drive revenue growth by consistently achieving and surpassing sales goals and key performance indicators (KPIs).
- Cultivate a captivating client experience through engaging storytelling, showcasing your passion for the Burberry brand and its exquisite fashion offerings.
- Provide unparalleled luxury service and demonstrate in-depth product knowledge to guide clients in making informed selections.
- Elevate every client interaction from initial greeting to post-sale follow-up, ensuring a seamless and memorable journey.
- Contribute to the smooth operation of the store by adhering to company policies and procedures while maintaining impeccable standards.
- Foster a collaborative and positive work environment through teamwork and open communication.
- Develop strong client relationships built on trust and understanding, driving retention and loyalty.
- Proactively engage with clients through personalized appointments and outreach initiatives to foster deeper connections.
- Expand the client base by attracting new customers and nurturing their engagement with the Burberry brand.
Personal Profile
- Proven track record of sales success and a history of exceeding targets in a luxury retail setting.
- Experience in managing client relationships and providing exceptional customer service.
- A genuine passion for fashion, art, and culture, with a keen eye for detail and an appreciation for the finer things in life.
- Comprehensive product knowledge of luxury goods and a strong understanding of retail operations.
- Confident, curious, and compassionate approach to client interactions, demonstrating genuine care and attention.
- Creative, enthusiastic, and driven by a passion for selling and exceeding expectations.
- Flexible, adaptable, and collaborative team player with a positive attitude.
Measures of Success
- Consistent achievement of sales targets and KPIs.
- High levels of client satisfaction reflected in positive feedback and net promoter scores.
- Growth in new client acquisition and retention rates.
- A high volume of monthly client appointments demonstrating proactive engagement.
