Customer Service Advisors

3 weeks ago


Leeds, United Kingdom Blue Arrow Full time

**Blue Arrow Derby is proud to be working in partnership with a leading legal and professional service client, who due to expansion are looking to recruit for a Customer Service Advisor to join their team on a full-time basis.**

**About The Role**

**Hours**: 08:30 -17:00 or 09:00 -17:30

**Salary**: £20,000 - £22,000 per annum

**Duties will include**:
The postholder will be required to undertake their own administration and handle a high volume of telephone calls. The tasks and duties listed below are intended to describe the general nature and responsibilities of this role. They are not intended to be an exhaustive list and the post holder is expected to undertake any reasonable request from a Partner or other appropriate Manager.
- Taking ownership of issues to make sure that they get resolved within our SLA's
- Working with the team of Caseworkers, to support the firm in achieving our objectives
- Accurately administrating client details using our case management system as well as use of Excel, Outlook
- Working a variety of back-office processes to deliver our services.

About you:
This is a fast-paced role, therefore experience in a previously fast-paced office environment is required, experience in a call centre would be desirable.

**Essential**
- A minimum of 12 months' experience in a customer facing role, ideally gained within a similar volume environment.
- Excellent written and verbal communication skills.
- An excellent telephone manner, with the ability to deal in a calm and measured manner, with callers who may be under pressure, lack an understanding of the re-mortgage process etc.
- Proven IT skills, and ideally, experience of using a case management system.
- An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets.
- A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately.
- A flexible and adaptable approach to work.
- Strong commitment to client care and to providing a friendly and helpful first-class service.
- Experience of working within a team environment and of supporting others.

Desirable
- Knowledge of the legal re-mortgage process
- Experience of working within a high-volume environment
- Knowledge or experience in conveyancing or specifically the re-mortgage process, from either a lender or panel solicitor perspective

**The Commute**
Our client is based in Leeds City Centre, so if you have access to your own car and live in surrounding areas, great This site is also easily commutable via public transport - bus stops and train station are a 5-minute walk from the site. Please note there in no on-site parking available, but ample city centre car parks nearby.


  • Advisor services

    1 week ago


    Leeds, United Kingdom Futures Full time

    Our client is an industry leading manufacturer business looking to appoint a Customer Service Advisor. The successful Customer Service Advisor will be dealing with customers daily via the phone and email. It is important you have prior experience in customer service and or sales office. Customer Service Advisor / Customer Support / Customer Service / Sales...


  • Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position! - Working for a reputable business in central Leeds! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds! The role would be working for a reputable business that have an excellent name within their market and always put...


  • Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position! - Working for a reputable business in central Leeds! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds! The role would be working for a reputable business that have an excellent name within their market and always put...


  • Leeds, United Kingdom Page Personnel Full time

    6 Month contract with potential to extend! - Great benefits and competitive salary! **About Our Client**: As a Customer Service Advisor you will; - Handle incoming queries from clients - Offering a high level of customer service at all times - Record data accurately on the internal systems **The Successful Applicant**: As the ideal Customer Service Advisor...


  • Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds! - Working for a reputable business within the Financial Services Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Financial Services Sector! This would be an...


  • Leeds, United Kingdom Page Personnel - UK Full time

    6 Month contract with potential to extend! - Great benefits and competitive salary! **About Our Client**: As a Customer Service Advisor you will; - Handle incoming queries from clients - Offering a high level of customer service at all times - Record data accurately on the internal systems **The Successful Applicant**: As the ideal Customer Service Advisor...


  • Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal Industry! This would be an exciting opportunity for...


  • Leeds, United Kingdom West Riding Recruitment Full time

    Sales Advisor/ Customer Service Advisor My client based in Leeds are currently recruiting a customer service advisor for their vastly growing business. Main Responsibilities: Dealing with incoming calls Chasing deliveries, arranging collections, arranging credits Processing sales orders on a bespoke windows-based system Prepare system quotations, source...


  • Leeds, United Kingdom West Riding Recruitment Full time

    Sales Advisor/ Customer Service Advisor My client based in Leeds are currently recruiting a customer service advisor for their vastly growing business. Main Responsibilities: Dealing with incoming calls Chasing deliveries, arranging collections, arranging credits Processing sales orders on a bespoke windows-based system Prepare system quotations, source...


  • Leeds, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Leeds / Home Working 3 months+£12.00 PAYE + holiday Hamilton Woods Associates are currently recruiting for a Customer Service Advisor for a housing association in West Yorkshire. Home working is available, with travel to their Leeds office for training in the first week. Responsibilities of the Customer Service Advisor...


  • Leeds, United Kingdom Centric Talent Full time

    Customer Service Advisor Leeds LS27 - £12.02 per hour - Temp to Perm -> Apply Today! Centric Talent are currently recruiting for Customer Service Advisors on behalf of our client, who are a finance factoring company that specialises within the UK automotive repair industry. Our client is a fast-growing business and can provides a variety of...


  • Leeds, United Kingdom Ask Recruiting Limited Full time

    Customer Service Advisor - Helpdesk Support Our client is looking for a Customer Service specialist who is ready to take on a new challenge and is keen to learn a new system. Ideally, someone who works well with others as you would be joining a team of 11 Helpdesk advisors. The role is not IT-focused, but being tech-savvy helps when learning and helping...


  • Leeds, United Kingdom EMIS Group Plc Full time

    **Our Vision and Your Impact** Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for **Customer Service Advisors** **to join our Service Desk function in...


  • Leeds, United Kingdom Page Personnel Full time

    6 month FTC with the possibility of being made perm - Mon - Fri working patterns **About Our Client**: Our client is a respected public sector body, providing essential services across the UK. They have a significant presence nationwide, with a team of dedicated professionals committed to ensuring the highest standards of customer service. As a Customer...


  • Leeds, United Kingdom The Recruitment Co Full time

    We are currently recruiting for Customer Service Advisors to join a team in Leeds (LS15) on a permanent basis. You would be working with a well known home repairs company, handling calls from customers and helping with their queries. Role - Customer Service Advisor (Repairs) Answering inbound contact from customers who need a home repair, liaising with third...


  • Leeds, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a motivated and customer-oriented individual to join our team as a Customer Sales Advisor. As a Customer Sales Advisor, you will be at the forefront of our business, engaging with customers to understand their needs, provide product and service information, and drive sales. **Duties**: - Engage with customers in-person to understand their...


  • Leeds, United Kingdom Search Consultancy Full time

    Customer Service Advisor Leeds City Centre £21,000 Monday - Friday 9am - 5.30pm Perm 19th April start Are you passionate about delivering outstanding customer service? Do you have ambitions of progressing in a global organisation? Have experience within customer service environments? We have an amazing opportunity for Customer Service Advisors to join...


  • Leeds, United Kingdom G2 Legal Limited Full time

    Customer Service Telephone Advisor Are you an experienced Customer Service Telephone Advisor or Call Centre Professional looking to secure a new role? I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team. To be considered for this role you must have 6 months+ experience in...


  • Leeds, United Kingdom G2 Legal Limited Full time

    **Customer Service Telephone Advisor - Leeds - £18,000 - £21,000** Are you an experienced Customer Service Telephone Advisor or Call Centre Professional looking to secure a new role? I have an exciting and rare opportunity with a national law firm for a Customer Service Telephone Advisor to join its central Leeds team. To be considered for this role you...


  • Leeds, United Kingdom AIBO RECRUITMENT LTD Full time

    Job Title: Customer Service Advisor To provide assistance and support to Employers using my client's pension arrangements Areas of Responsibility: 1. To develop and take ownership of my client's vision, Business Plan and values, and to be totally committed to these. 2. To provide customer delight at all times, to our colleagues, employers and ...