Client Service Manager

2 months ago


Hertford, United Kingdom Blue Square Full time

**The Opportunity**

The Client Service Manager is a permanent position offering a salary between £40K - £50K per annum with a 20% Performance Related Bonus, 10% Accelerator Bonus based in Hertford / Chertsey & Home Working.

**This is the perfect role if you want the opportunity to**:

- Work with a leading brand and to be involved with all latest tech devices

**The Role**

As a Client Services Manager, it is your role to understand your clients and their needs, inside out. You will be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. Youwill ensure that effective and efficient services are delivered to contractual SLAs and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan. You will be the expert in spinning multiple platesand pushing the boundaries, always delivering exceptional results.

**Key Responsibilities**:

- Effectively manage and support all operational running of your allocated accounts
- Always ensure effective communication between agency and client
- Be an escalation point for every eventuality - inspiring confidence in the client as the 'go-to’ person
- Develop strong relationships across internal departments to always ensure outstanding service delivery
- Actively develop business, including growing your knowledge of your client to maximise future revenue opportunities
- Be a key influencer and in stakeholder meetings and always have a solutions-based approach

**Skill and Experience**

**Essential**:

- Good commercial awareness and critical thinker
- Experience and/or understanding of the retail / telecommunications industry
- Excellent relationship building and interpersonal skills
- Able to adapt to change easily and work well under pressure
- Field marketing / agency experience required
- Excellent written and verbal communication skills and the ability to manage multiple projects

**Desirable**:

- Incredibly proactive and forward thinking
- Strong cross-functional collaboration capabilities / indirect leadership
- High level of initiative
- Resilient, dynamic, and tenacious
- Agency understanding/experience preferable

**What’s in it for you?**
- Salary: £40K-£50K per annum
- Bonus: 20% Performance Related Bonus, 10% Accelerator Bonus
- Car Allowance / Company Car
- Life Assurance: 4 x annual salary
- Perkbox


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