Client Services

1 month ago


Hertford, United Kingdom Omni RMS Full time

As a Customer Services Administrator, you will be responsible for managing all aspects of customer interactions, ensuring prompt and efficient resolution of inquiries, and maintaining a high level of customer satisfaction. You will collaborate with various departments within the organization to address customer needs, troubleshoot issues, and deliver excellent service at every touchpoint.

**Key Responsibilities**:
Order Processing: Process customer orders, ensuring accuracy in product selection, pricing, and delivery details. Coordinate with the warehouse and logistics teams to track shipments and resolve any potential delays or issues.

Complaint Resolution: Investigate and resolve customer complaints and escalations promptly and professionally. Take ownership of complex issues, liaise with other departments, and follow up until satisfactory resolution is achieved.

Database Management: Maintain accurate and up-to-date customer records in the company's CRM system. Document interactions, inquiries, and resolutions to track customer communication history effectively.

Product Knowledge: Develop a deep understanding of the company's products and services to provide accurate information to customers and assist with pre-sales inquiries.

Feedback Collection: Actively collect and analyze customer feedback to identify areas of improvement in our products and services. Share valuable insights with relevant teams to drive continuous improvement.

Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure a seamless customer experience and facilitate the resolution of complex customer issues.

Process Improvement: Suggest process improvements to streamline customer service operations, enhance efficiency, and deliver an exceptional experience to customers.

Qualifications and Skills:

- Proven experience in a customer service or administrative role.
- Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to handle challenging customer situations with empathy and composure.
- Proficiency in using CRM software and other relevant tools for customer support.
- Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Demonstrated teamwork and collaboration abilities to work effectively with diverse teams.
- Adaptability and flexibility to work on rotating shifts, including weekends and holidays if required.
- A passion for providing top-notch customer service and a commitment to customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


  • Gas Engineer

    6 days ago


    Hertford, United Kingdom Client Full time

    Servicing and Repair Gas Engineer - local patch Hertfordshire £43,500 OTE £53,000 via Uncapped Performance Bonus + Unlimited Optional Overtime at 1.5x Rate + Pension Contribution - up to 10% + Private Healthcare + Energy Bill Discounts + Enhanced Holiday Allowance Are you a Gas Engineer looking for a local patch position travelling within...


  • Hertford, United Kingdom Pink Plan LTD Full time

    Pink Plan is a property marketing company specialising in Photography, Videos, Floor Plans and other marketing material. We work business to business with property professionals, estate agents and developers to produce high quality marketing to help sell and rent property. Our team consists of over 20 photographers across London it's surrounding counties...


  • Hertford, Hertfordshire, United Kingdom Blue Square Full time €40,000 - €50,000

    ARE YOU THE ONE? As our Client Services Manager you will understand your clients and their needs, inside out. You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. You'll ensure that effective and efficient services are delivered to contractual service...

  • Client Services

    1 month ago


    Hertford, United Kingdom Omni RMS Full time

    As a Customer Services Administrator, you will be responsible for managing all aspects of customer interactions, ensuring prompt and efficient resolution of inquiries, and maintaining a high level of customer satisfaction. You will collaborate with various departments within the organization to address customer needs, troubleshoot issues, and deliver...


  • Hertford, Hertfordshire, United Kingdom Blue Square Full time €40,000 - €50,000

    As our Client Services Manager you will understand your clients and their needs, inside out. You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. CLIENT SERVICE An ambassador for the business - you'll be the connection between the business and our clients to...


  • Hertford, United Kingdom Cobalt Recruitment Full time

    **Accounts Team Lead** **Hertford - Hybrid** **Up to £35,000** Cobalt is partnering with a leading property consultancy, who have a central London based residential and commercial portfolio and are looking for an Accounts Team Leader. This position would be ideal for someone with previous management or supervising experience, has worked within either...

  • Client Administrator

    1 month ago


    Hertford, United Kingdom FS Partnership Full time

    **About the Role**: You’ll be joining a small dynamic company that wants to build on its last seven years of growth. Since we started in 2014, we have grown steadily and acquired some of the world’s leading financial services businesses as clients. Our clients need outstanding service and our Account Managers need a team of trusted individuals to...


  • Hertford, United Kingdom Careers In Group Full time

    **Diversity**:We are an inclusive employer and value a diverse workforce **Job Duties**: This is an exciting opportunity to join Hertfordshire’s Shared Internal Audit Service. The vision is to provide a leading-edge internal audit service to our seven local authority partners and external clients. Having recently adopted a ‘grow your own strategy’,...


  • Hertford, United Kingdom Careers In Group Full time

    **Salary Range: £55,916 with the opportunity to progress to a maximum of £62,589 per annum** **Diversity**:We are an inclusive employer and value a diverse workforce **Job Duties**: This is an exciting opportunity to join the Shared Internal Audit Service, with our vision to provide a leading-edge internal audit service to our seven Partners with the...

  • Service Advisor

    1 month ago


    Hertford, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – HertfordOur client, a main dealership in Hertford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package. 08:00am - 18:00pm Monday - Friday 1 in 3...

  • Service Advisor

    1 month ago


    Hertford, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – HertfordOur client, a main dealership in Hertford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package. 08:00am - 18:00pm Monday - Friday 1 in 3...


  • Hertford, United Kingdom Custom Security Solutions Ltd. Full time

    Review & Co-ordinate Engineer Call sheets - Service & Maintenances Departments Pass on Further Actions & Information to Account Managers / Line Managers Invoice Requests / Admin Close jobs / Issue call sheets to clients - Service & Maintenance Departments Daily Checks on CRM - Service & Maintenance Book Jobs with clients Request & Issue RAMS Parking...

  • Service Team Manager

    1 month ago


    Hertford, United Kingdom Auto Skills UK Full time

    SERVICE TEAM MANAGER Basic Salary - £27,000 OTE - £34,000 Working Hours - 45 Hours - Monday -Friday 8:00 - 18:00 + 1 in 3 Saturday Mornings 08:30 - 13:00 ( paid as overtime) Location -Hertford Our client is looking for a customer service professional within the motor industry to join their successful team as Service Team Manager. The Service Team Manager...


  • Hertford, United Kingdom Total Security Services Full time

    TSS has an exciting new career opportunity for Retail Security Officers in Hertford to work alongside one of the biggest global retail companies, Tesco. With growth opportunities and a speedy onboarding process, TSS is a perfect fit for starting or progressing your security career! Pay: £13.50 Per Hour   Benefits: Employee discount scheme ...

  • Care Assistant

    2 months ago


    Hertford, United Kingdom Quality Care Services Full time

    **Reference**: REF218O **Location**: Hertford **Salary**: £13.15-£15.30 ph + 30p **Care By Us Limited**: **Hertford**: **Company Description**:** Care Assistant - Reablement** **Location**:Bishops Stortford, Sawbridgeworth, Ware, Stevenage Hertford - SG1, SG2, **Hourly rate**: £13.15 - £15.30 per hour plus 30p mileage **Shifts**: Various shifts are...


  • Hertford, United Kingdom ClevaGroup Full time

    ClevaGroup is a leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want to hear from you!Read all the information about this...


  • hertford, United Kingdom ClevaGroup Full time

    ClevaGroup is a leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want to hear from you!As an IT Support Engineer, you will...


  • Hertford, United Kingdom ClevaGroup Full time

    ClevaGroup is a leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want to hear from you!Read all the information about this...


  • Hertford, United Kingdom ClevaGroup Full time

    ClevaGroup is a leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want to hear from you!As an IT Support Engineer, you will...


  • Hertford, United Kingdom ClevaGroup Full time

    ClevaGroup is a leading provider of IT solutions, dedicated to delivering high-quality services to our clients. We are currently seeking a talented and motivated IT Support Engineer to join our dynamic IT service desk team. If you have a passion for technology and excellent problem-solving skills, we want to hear from you! As an IT Support Engineer, you will...