Client Services

3 weeks ago

Hertford, United Kingdom Omni RMS Full time

As a Customer Services Administrator, you will be responsible for managing all aspects of customer interactions, ensuring prompt and efficient resolution of inquiries, and maintaining a high level of customer satisfaction. You will collaborate with various departments within the organization to address customer needs, troubleshoot issues, and deliver excellent service at every touchpoint.

**Key Responsibilities**:
Order Processing: Process customer orders, ensuring accuracy in product selection, pricing, and delivery details. Coordinate with the warehouse and logistics teams to track shipments and resolve any potential delays or issues.

Complaint Resolution: Investigate and resolve customer complaints and escalations promptly and professionally. Take ownership of complex issues, liaise with other departments, and follow up until satisfactory resolution is achieved.

Database Management: Maintain accurate and up-to-date customer records in the company's CRM system. Document interactions, inquiries, and resolutions to track customer communication history effectively.

Product Knowledge: Develop a deep understanding of the company's products and services to provide accurate information to customers and assist with pre-sales inquiries.

Feedback Collection: Actively collect and analyze customer feedback to identify areas of improvement in our products and services. Share valuable insights with relevant teams to drive continuous improvement.

Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure a seamless customer experience and facilitate the resolution of complex customer issues.

Process Improvement: Suggest process improvements to streamline customer service operations, enhance efficiency, and deliver an exceptional experience to customers.

Qualifications and Skills:

- Proven experience in a customer service or administrative role.
- Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to handle challenging customer situations with empathy and composure.
- Proficiency in using CRM software and other relevant tools for customer support.
- Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
- Demonstrated teamwork and collaboration abilities to work effectively with diverse teams.
- Adaptability and flexibility to work on rotating shifts, including weekends and holidays if required.
- A passion for providing top-notch customer service and a commitment to customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£32,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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