Quality Executive

3 months ago

Manchester, United Kingdom Octopus Energy Group Full time

Join our expanding Octopus Energy Services team and unlock a rewarding opportunity as a Quality Executive at our vibrant hub in Manchester

In this dynamic role, you'll drive our commitment to elevating quality standards and sales team effectiveness. Your pivotal work will uphold Octopus Energy's core values and mission to bring affordable green energy to the world.

A top-tier sales team maintains unwavering quality and compliance standards. As the Quality Executive, you'll ensure our sales teams have the latest insights, provide exceptional service, and uphold excellence for our valued customers—both existing and prospective. You'll also serve as the customer's advocate, ensuring Octopus remains transparent and trustworthy in all communications for informed decisions on their journey towards sustainable home electrification.

**What you'll do**:

- Oversee Quality Assurance across our diverse Low Carbon Tech Product sales channels; Electric Vehicle Chargers, Heat Pumps, Solar Panels, and Aftercare.
- Drive the enhancement of Quality monitoring processes.
- Review content and training materials for accuracy, truthfulness, and compliance.
- Foster a culture of excellence and empower a customer-centric team of Home Electrification Sales Professionals.
- Provide impartial support in addressing complaints, offering valuable insights to refine our operations.
- Initiate corrective actions to prevent mis-selling and elevate the overall customer experience.
- Collaborate with Product Leadership Teams, offering constructive feedback and pinpointing potential issues for proactive resolutions.
- Use your excellent analytical skills to preempt trends and provide strategic recommendations for continual improvement.
- Manage process enhancements to ensure end-to-end customer satisfaction throughout the sales journey.

**What you'll need**:

- Agility to adapt in a fast-paced environment.
- Strong analytical skills for structured feedback and support.
- Keen attention to detail.
- Excellent critical thinking abilities.
- Proficiency in handling challenging situations.
- Effective workload management and task prioritisation.
- Supportive team player within the Low Carbon Tech department.
- Exceptional verbal and written communication skills.
- Capability to thrive under pressure and meet deadlines.
- Demonstrate honesty, empathy, and objectivity.
- Proficient IT skills with a good understanding of Google Workspace or similar tools.
- Prior experience in the energy sector is advantageous but not mandatory.
- May require occasional travel and overnight stays.

**Why else you'll love it here**:

- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits

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