User Researcher

3 weeks ago

London, United Kingdom Financial Times Full time

**About Us**

We’re looking for a **User Researcher** to join the Product Research & Design team in our London Office. You’ll be working on our **Professional (B2B) portfolio**:

- using a wide range of research methods to help us get a deeper understanding of our audiences.

You’ll work alongside a** fully empowered squad** of engineers, designers, product managers, with support from and access to relevant stakeholders from around the FT, such as editorial, marketing,

You’ll help **deliver end-to-end product experiences**, from exploratory research into opportunity definition, from ideation into concepting, from testing into shipping, measuring and iterating.

You’ll receive **regular guidance and support** from your squad, your line manager, our Director of Product Research & Design, and of course the whole research team. We work hard to foster a safe environment where we share and discuss our work proactively, to inspire, support and guide each other.

**Progression at FT**

We have a **transparent, measureable progression framework**, which will outline all of the skills FT user researchers need, and detail on how to progress in each skill category. We will use this as a basis for your biannual reviews, where you’ll self assess against the progression framework, track progression, and agree areas of focus with your line manager.

We invest in our people to allow them to grow both personally and professionally whilst working at The FT. We offer a variety of ways in which you can progress your career with us, some of which are highlighted below:

- **Career coaching** - Career coaching is time spent focused on you and how you can achieve your career aspirations.
- **Mentoring programme**:

- The mentoring programme aims to connect people across the business to support professional and personal growth through knowledge sharing and guidance.
- **Learning and development**:

- The FT offers a host of learning and development opportunities that will not only help you build the skills you need to grow in your profession or field, but will also help you improve your own personal development, with courses such as self-coaching, productivity, presentation confidence, research techniques and much more.

**What you'll be doing week to week**
- **Planning and prioritising. **You’ll have an equal stake in your squad’s direction. You’ll _always_ be learning, planning and prioritising your areas of focus and approach together with a senior in your business area.
- **Collaborating** with product manager, designers, engineers and other researchers through all stages of the discovery and development process to create a shared understanding of customer needs, motivations and behaviours in relation to product and business goals
- **Researching and learning about users**. Designing, planning and conducting relevant generative and evaluative research activities suited for the objectives and the timelines of the team. To uncover the behaviours and motivations of customers and users, using different and relevant methodologies.
- **Empathy and experience mapping**. Understanding user mindsets, motivations and expectations. Mapping experiences, journeys and flows, to help us unearth and prioritise pain points and opportunities taking the team along with you and offering PMs a higher level picture to make more strategic decisions.
- **Ideating, iterating and testing**. Working with teams to help evolve ideas into concepts, to shape these concepts with research and iterate based on the learnings.
- **Synthesising learnings** and sharing insights creatively. Taking what you've learnt and disseminating knowledge in the most appropriate format for your squad and throughout the business.
- **Evolving** We strive to continually improve and evolve. Evolving our process by adding new techniques and abandoning obsolete ones. Evolving our product until we achieve objectives, rather than stopping once we’ve shipped.

**What we're looking for from you**
- **You’ll have shipped multiple features and iterations** perhaps across several products. You’ll probably have been a** practising user researcher for 2 years or more**:

- **Proven research skills,** experience of using a range of methods and techniques to deliver insights that impact product strategy and direction
- **Clear communication and presentation skills**, able to tell a compelling customer narrative with qual and quant results
- **Good initiative**, to solve problems, manage workload and set expectations
- **Strong collaboration skills**, knowing how to contribute through finding common ground and building rapport with team members
- **Natural curiosity**, a desire to understand how and why people use digital products and how FT can best meet their needs

A degree or strong interest in** **psychology, anthropology, sociology, HCI or other related fields are a bonus

**What’s in it for you? Our Benefits**

Our benefits vary depending on location, but we

  • User Researcher

    4 weeks ago

    London, United Kingdom Amber Labs Full time

    **The Company** We are a specialist Data and Digital Transformation consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes. Our aim is to ensure we deliver value from our client's data using innovative approaches that improve their data capabilities, analytics and data governance. **The...

  • User Researcher

    5 days ago

    London, United Kingdom In Technology Group Limited Full time

    User Researcher (Public Sector) - Outside IR35 The role requires the User Researcher to plan and execute user research, analyse and report results and communicate findings to stakeholders. This role will be Hybrid with 2 days per week on-site in London. *Proficient in user research techniques such as user interviews, surveys, usability testing, and...

  • User Researcher

    7 days ago

    London, United Kingdom Devonshire Hayes Recruitment Specialists Limited Full time

    If you’re an experienced User Researcher looking for a new contract we have a great contract role we’d like to discuss with you. This is a 6 month initial contract that requires one day a week onsite in London or Glasgow and the role has been deemed INSIDE IR35. The project is a government initiative in response to the cost of living crisis so is a...

  • User Researcher

    5 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    User Researcher 6 Month Hybrid Contract in London | £600 per day Inside IR35 | To Start ASAP | Government **Your new company** A large, central government organisation is looking for an experience User Researcher to join their Digital, Data and Technology team, to help develop a deep understanding of the people - citizens, businesses or government - who use...

  • User Researcher

    4 weeks ago

    London, United Kingdom UK Export Finance Full time

    **Details**: **Reference number**: - 254275**Salary**: - £42,000 - £52,000**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - UKEF - Operations Division - Digital Data and Technology (DDaT), User Centred Design (UCD) Team**Type of role**: - Digital - Information Technology - Operational Research**Working...

  • User Researcher

    4 weeks ago

    London, United Kingdom Public Sector Resourcing Full time

    **User Researcher - Inside **IR35** **Contract Term: 12 Months*** **Contracting Authority: Department for Work and Pensions** **Location: London/Hybrid (2-3 days per week in office)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it...

  • User Researcher

    5 days ago

    London, United Kingdom Version 1 Full time

    Job Description We are looking to recruit an adaptable User Researcher who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public sector. As a User researcher, you will plan, design and carry out research activities with users that help teams get a deep...

  • User Researcher

    3 days ago

    London, United Kingdom Concept Resourcing Full time

    **User Researcher** **Hybrid (1 day per week in London)** **10 Week Project** **Outside IR35** **£400-£450 per day** Concept Resourcing are looking for a User Researcher to join a 10 week discovery project with one of our central government clients. This role is based in London and is OUTSIDE IR35, day rate between £400-£450 per day. Experience...

  • User Researcher

    4 weeks ago

    London, United Kingdom HSBC Full time

    -Job description Some careers offer brighter prospects than others Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises, through to large global corporates. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and...

  • User Researcher

    6 days ago

    London, United Kingdom Opus Recruitment Solutions Full time

    **SC & NPPV3 CLEARED USER RESEARCHER - 3 MONTH CONTRACT - £500.00-£550.00 PER DAY OUTSIDE - Fully Remote** Good Morning! **Skills Required**: - SC Cleared***: - NPPV3 Cleared***: - GDS Experience** - **User Research 3+ years experience

  • User Researcher

    4 weeks ago

    London, United Kingdom Source Full time

    **User Researcher - £500 per day - London, Hybrid** Looking for your next contract within the financial services? Look no further! Source are working with a well-known company within the financial services industry that are focused on solving problems, rather than selling financial products. **What’s in it for you** - Hybrid working with 2 days in...

  • User Researcher

    3 weeks ago

    London, United Kingdom Solirius Consulting Full time

    User ResearcherPosition type: PermanentLocation: London, HybridStarting: Immediately We’re an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human-centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of...

  • User Researcher

    7 days ago

    London, United Kingdom Opus Recruitment Solutions Full time

    **User Researcher | Outside IR35 | Fully Remote | 2 month contract - JAN Start** The User Researcher will be focused on supporting the product team throughout all phases of the project with an aim to help define clear future directions based on the evidence produced whilst also reporting these findings back to senior stakeholders in the business. You will...

  • User Researcher

    6 days ago

    London, United Kingdom Lorien Full time

    User Researcher - Remote - £30,000 - £45,000 - Permanent - UK Based - Diverse Company culture Our partnership with a well-known company in the Technology and Software Solutions (TSS) sector is looking for a seasoned User Researcher with experience ideally working on government projects. The Role As the User Researcher you will be a part of the User...

  • Senior User Researcher

    5 days ago

    London, United Kingdom Jessica Simoes Full time

    London (Hybrid) 3 Month Contract £625-£650/day (Inside IR35) Senior User Researcher needed for an excellent 3-month Contract, with a strong scope for extension. Start asap ideally in February/ March 2023. You will be able to work remotely from home (WFH) on a hybrid basis (1 day a week on-site required) in either London, Bristol, or Manchester. You Must...

  • Senior User Researcher

    6 days ago

    London, United Kingdom Certes Full time

    **Job type**: - Contract**Emp type**: - Full-time**Expertise**: Job Types **Pay interval**: - Daily**Pay rate**: - Negotiable**Location**: - London**Job published**: - 16/02/2023**Job ID**: - 81237Senior User Researcher Contract Length: 3 Months Location: 1x a week in office (Manchester, London, or Bristol) Daily Rate: £625-£650 Status: Inside...

  • User Researcher

    4 weeks ago

    London, United Kingdom Aristocrat Full time

    **Job Title**: User Researcher **Summary**: The Global Insights team at Pixel United (Big Fish Games, Product Madness, Plarium) is looking for a User Researcher with an intense passion for gaming and research to work on mobile games in support of the Product Madness portfolio (#1 market share in social casino games). Reporting into the Sr. Director of...

  • Senior User Researcher

    4 weeks ago

    London, United Kingdom Zebra People Full time

    **Location** London - **Salary** £550-£600 per day - **Type** Contract - **Start Date** ASAP Or call Jonny Brockiner 07498 470 291 We are working with a Government Department who are looking for a Senior User Researcher to join a team that will gather user needs for the next stage of development for a service they actively use. They are looking at how...

  • Senior User Researcher

    5 days ago

    London, United Kingdom Adecco UK Full time

    Location - London / Aldgate 1 day a week Duration - 3 months Daily rate - £600 - £650pd My central government client is looking for a User Researcher to join their team in either London, Bristol or Manchester. - Experience of advocating for user research and engaging colleagues and stakeholders - Broad and specialist user research experience in a...

  • Senior User Researcher

    3 weeks ago

    London, United Kingdom Hitachi Solutions Full time

    Job Description Role We are growing our User-Centred Design consulting team and are looking for a Senior User Researcher to join us on our exciting journey and be part of the Hitachi Solutions family. You’ll have an opportunity to shape Hitachi’s user research community and support us in delivering digital products and services for our clients...