Customer Service Executive

3 weeks ago


Norwich, United Kingdom Reed Business Support Full time

REED are exclusively working with a growing company in Norwich, recruiting for the position of **Customer Service Executive** to join the team on a Permanent basis.

Part Time, on a two-week rota.

Week 1: Monday, Tuesday and Wednesday

Week 2: Monday, Tuesday, Wednesday and Saturday

You will be part of a team who are responsible for coordinating activities and ensuring high standards of customer service.

**What will I be doing?**
- Dealing with high volume inbound calls to handle enquiries, provide quotations, convert quotations gain buy in from the customer to book the work.
- Understanding customer needs and promoting the most appropriate solution.
- Liaise with estate agents, accountants and other property professionals including Chartered Surveyors to arrange works.
- Generating and coordinating homebuyer, mortgage valuations and building survey appointments
- Responding to online enquiries within SLA's
- Updating company systems and Salesforce to record accurate information
- Provide administrative support including diary management and pre-appointment preparation to maximise time each day for Surveyors.
- Cross-selling other services where possible.

**Requirements**:
You will be comfortable working in a busy environment, be a confident communicator, have excellent customer service skills and the confidence to upsell/cross-sell/identify additional opportunities.

**Package**

Salary of £17,083 (Full time equivalent salary of £20,000)

Bonus/commission, OTE of £26,000-£28,000 (Pro rata for part time).

25 days annual leave plus Bank Holidays and an extra day off for your birthday (pro rata for part time)

Support towards professional qualifications and subscriptions

Pension Scheme

Opportunities to progress and develop



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