Service Advisor/receptionist

2 weeks ago

Eastbourne, United Kingdom P R Autos Full time

**Service Advisor/Receptionist - Motor Sector**
**Permanent - Full Time Contract**

08.30-17.00 hours - Monday - Friday
20 days holiday per annum
Salary £25,000 - £28,000 a year

We are a well established, independent garage offering car repairs, MOT and servicing throughout East Sussex. We strongly maintain high standards of customer service and have a good customer base. We do our utmost to provide an excellent environment in which to work.

**The role**:
As a Customer Service Advisor / Receptionist you will deal directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required. You will handle administrative and customer relations aspects of the service departments operations. You will demonstrate professionalism, persistence and excellent communication skills over the phone and face to face.

You’ll play a key role in engaging with customers. Customer Service is the primary focus of your role and you’ll be supported fully in your development within this role.

**Your duties include**:

- Greeting customers, handling enquiries and scheduling work
- Answering the telephone
- Interpreting customer concerns and comments and liaising with the Workshop Manager and mechanical engineers
- Liaising with customers and gaining authorisation for any additional work required
- Keeping customers fully informed and arranging vehicle collections and deliveries
- Handling customer concerns
- Responding to customer requests
- Preparing estimates for the customer
- Preparing invoices for the customer
- Operating a customer follow-up system and recording results
- Ensuring Reception area is tidy and presentable
- Taking payment and recording method
- Chasing debtors
- Opening, reading and distributing incoming mail
- Setting up and maintaining paper and electronic filing systems for records purposes

**You are Responsible for**:

- Ensuring customers are kept fully informed throughout the process
- Answering the telephone in a timely manner
- Meeting and greeting customers
- Operating a customer follow-up system and recording results
- Ensuring payment methods are recorded accurately
- Ensuring work space and customer waiting area is clean and tidy

**Skills Required**:

- A professional manner
- Excellent communication skills, both written and verbal
- Good organisational skills
- Attention to detail
- Excellent numeracy skills
- The ability to multi-task
- The ability to gather technical information and relay it in a way that customers will understand
- Good time management skills
- Previous experience of working within the motor sector is desirable but not essential

This is an excellent opportunity to work in a superb, successful, friendly and highly thought of business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Eastbourne (preferred)

Work Location: In person

Application deadline: 09/08/2023
Expected start date: 21/08/2023

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