Receptionist / Telephonist

Your role as a Medical Receptionist / Telephonist in our Patient Services team will require you to be the face of the practice. You will work in a very fast-paced environment manning the reception desk, answering the telephones, processing prescriptions, dealing with queries or carrying out administrative tasks.

Key responsibilities of a Medical Receptionist include:

- Checking patients in and out of GP appointments
- Answering/forwarding incoming calls
- Dealing with patient queries
- Booking appointments for patients
- Dealing with payments from patients
- Processing prescriptions and dealing with prescription queries
- Being aware of protocols and policies
- Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
- Registering new patients
- Keep reception area clean and tidy

Skills required:

- Strong communicator
- Organised and diligent
- Punctual
- Confident and responsible
- Excellent face to face customer service skills
- Good telephone manner
- Ability to prioritise and organise a busy day
- Calm and pleasant manner

Our hours of business are 8.30am-6.00pm Monday - Friday. We also open 6.00pm-8.00pm on a Monday and Wednesday. The successful applicant will be expected to work one of these evenings as part of their contracted hours.

Please note that interviews for this position will take place via video calls / telephone.

Salary will start at £18,915 WTE.

We respectfully request that recruitment agencies do not contact us regarding this vacancy.

The above information is available in large font on request.
- Please note for all vacancies_:
We do not employ staff who are registered at the practice as patients. If employment is offered, it is on the condition of registration with another GP practice.

**Job Types**: Full-time, Permanent

**Salary**: From £18,915.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location