Sales Team Leader
3 days ago
**Sales Team Leader - £33,000 - £37,500 depending on experience**
**Fantastic opportunity to join a growing business and play a lead role in developing the sales team results and culture, as well as the wider business. The business offers the successful applicant a great opportunity for career progression also.**
**Overview**:
- To support the Sales Manager to deliver departmental targets as agreed with the Directors in the areas of existing business retention (renewals, adjustments, cancellations), cross selling, upselling, customer satisfaction, and compliance
- To lead, develop and support the individual members of your team
- To hit income targets
- To sell compliantly
- To report on sales performance to the Sales Manager
**Key responsibilities and deliverables**
- Understand and deliver departmental sales targets with Sales Manager covering existing business retention (renewals, adjustments, cancellations), cross-selling, upselling, customer satisfaction and compliance
- Assist in managing product/service mix, pricing, and margins according to agreed aims
- Assist the Sales Manager to identify sales, satisfaction, and compliance trends and in putting appropriate 90-day plans in place to close any gaps in performance
- Assist the Sales Manager or Directors in areas of business development needed to support the long-term health of the department
- Respond appropriately to customer complaints, identifying the root cause and putting measures in place to prevent reoccurrence
- Prepare, measure and report against your personal objectives in your monthly 121s with the Sales Manager
- Develop and manage relationships with key stakeholders as required to fulfil your role e.g. internal (senior managers, marketing, business development, finance, admin) and external (suppliers, partners)
- Assist the Sales Manager to effectively manage your department resources in line with budgets (people, financial)
- Identify and report on market and competitor activity and intelligence
- Report on all measures of performance and KPI’s effectively and take corrective actions in conjunction with the Sales manager
- Ensure all processes are followed correctly and effectively and improved where appropriate
- Identify and report on market and competitor activity and intelligence
- Take responsibility for departmental resources and the people plan in the sales team
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