Partnership Coordinator
3 weeks ago
**Pickfords **are looking for a **Partnership Coordinator** to promote brand awareness and grow network revenue by building relationships with new and existing business partners. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional services for home a business.
Please note that the salary for this role is in line with the National Minimum Wage.
**JOB PURPOSE**:
Work with existing departments and groups to identify, establish and develop successful partnership working practises, to effectively service departmental and network requirements.
**RESPONSIBILITIES**:
- Answering incoming enquiries from all channels (Live Chat, Web, Lead generation, Telephone) commercially reviewing them and auctioning accordingly.
- Understand the customers needs and improve the customer experience with all enquiries recorded on the system (Navision).
- Maximise sales opportunity for our existing field and office based teams.
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times.
- Work to KPI’s ensuring targets are met and exceeded.
- To build and maintain effective working relationships with both internal and external customers.
- Introduce and maintain affiliate and partnership revenue streams
**SKILLS, KNOWLEDGE & EXPERIENCE**:
- The ability to actively listen and to work with others and share best practice.
- Be enthusiastic, self motivated and positive in your approach with a “can do” attitude.
- Have excellent organisational skills with the ability to prioritise workload.
- Customer Centric, create a great customer experience with the ability to communicate effectively on all levels.
- Excellent time management, with the ability to work well under pressure.
- Build rapport with customers and maintain relationships.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills - Office, Word, Excel.
If you feel have the skills and experience to become our Partnership Coordinator, please click ‘apply’ now -we’d love to hear from you
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
**Job Types**: Full-time, Permanent
**Salary**: £13,318.50-£18,525.00 per year
**Benefits**:
- Referral programme
Schedule:
- Monday to Friday
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